Frontline Retail Security Officer Customer Care

Barbarian Facilities Management Limited; Greater London; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

Barbarian Facilities Management Limited in London is seeking a Retail Officer to protect people, stock and property at retail premises. You will be the visible, friendly face of security on the shop floor, deterring theft and helping customers and colleagues feel safe.

Responsibilities include patrolling, greeting customers, monitoring high-risk areas, de-escalating conflicts, and completing logs and reports at each shift end.

Qualifications

• Reliability and a clean, professional appearance are essential.
• Good communication and customer-service skills are required.
• Comfortable being on your feet for a full shift and staying alert on retail floors.

Responsibilities

• Patrol the shop floor and entrances, deterring theft and anti-social behaviour
• Greet customers and handle queries politely and professionally
• Monitor high-risk areas and report suspicious activity
• De-escalate conflict calmly and report incidents accurately
• Complete clear logs and reports at the end of each shift

Skills

Reliability

Punctuality

Presentable appearance

Communication

Customer service

Right to work in UK

Job description

Barbarian Facilities Management Limited in London is seeking a Retail Officer to protect people, stock and property at retail premises. You will be the visible, friendly face of security on the shop floor, deterring theft and helping customers and colleagues feel safe.

Responsibilities include patrolling, greeting customers, monitoring high-risk areas, de-escalating conflicts, and completing logs and reports at each shift end.