Retail Security Area Support Officer

Kingdom Services Group Ltd; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Security Area Support Officer to ensure a safe shopping environment. This role involves preventing theft, managing emergencies, and providing excellent customer service. With a focus on observational skills and quick decision-making, you will patrol various retail locations, monitor CCTV, and respond to incidents effectively. Join a friendly team that offers training and career development opportunities, ensuring your growth in the security field. If you're ready to make a difference and start your career in security, this is the perfect opportunity for you!

Benefits

Contributory pension scheme

Friendly and supportive team

Training and career development

Overtime opportunities

Access to advanced pay scheme

Employee Assistance Program

Discounted food & drink

Free parking

Qualifications

• Excellent communication & customer service skills are essential.
• Professional approach with a keen eye for detail.

Responsibilities

• Conduct regular patrols to monitor and secure premises.
• Respond to incidents and provide first aid when required.
• Report and document incidents of theft or security breaches.

Skills

Observational Skills

Decision-Making

Communication

Customer Service

Education

SIA Licence

Checkable Employment History

Job description

Join to apply for the Retail Security Area Support Officer role at Kingdom Services Group Ltd

2 months ago Be among the first 25 applicants

Join to apply for the Retail Security Area Support Officer role at Kingdom Services Group Ltd

Kingdom Services Group are a key partner to Morrisons Supermarkets, and we have a great opportunity for a Retail Security Support Officer to join our team.

The Retail Security Officer plays a key role in maintaining a safe and secure shopping environment for customers and staff.

The officer is responsible for preventing theft, deterring criminal activity, and managing any emergency or conflict situations.

This position requires keen observational skills, quick decision-making abilities, and effective communication to handle various security-related situations.

Where: Covering various stores in Gyle, Ferry Road, Moredun, Portobello Road, Dalkeith, Hunters Tryst & Granton.

When: We’re looking to get the right person into the team with an immediate start!

Salary: £11.47 - £12.50 per hour, depending on site worked.

Hours: On average 20 hours per week, shifts as per site rota. Monday's 07:00am - 15:00pm & Sunday's 08:00am - 20:00pm.

What’s in it for you?

• Contributory pension scheme.
• A friendly and supportive team.
• Training, career development & progression opportunities.
• Overtime opportunities.
• Access to advanced / early pay scheme.
• Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
• Discounted food & drink when on duty.
• Free parking.
  
  

Key Responsibilities

Below is not an exhaustive list and any other reasonable and fair role relevant tasks may be added:

Patrol & Surveillance

• Conduct regular patrols inside and outside the retail store to monitor and secure premises.
• Observe and report any suspicious behavior or potential security risks.
• Monitor CCTV cameras and alarm systems to detect and prevent theft or vandalism.
  
  

Theft Prevention & Apprehension

• Act as a visual deterrent to shoplifters and other criminal activity.
• Identify and prevent theft through proactive observation and surveillance techniques.
• Apprehend shoplifters or trespassers, following the company’s policies and local laws.
  
  

Customer and Staff Safety

• Ensure the safety and security of customers, staff, and assets.
• Respond to incidents, emergencies, or disturbances, providing first aid or other support when required.
• Help de-escalate conflicts or confrontations involving customers or staff.
  
  

Access Control

• Control access points, ensuring that only authorized personnel enter restricted areas.
• Check for any unauthorized activities and respond accordingly.
• Conduct bag or vehicle searches as per company policy when required.
  
  

Incident Reporting

• Report and document incidents of theft, property damage, or other security breaches.
• Collaborate with local law enforcement agencies during investigations.
• Complete daily security logs and report suspicious activities to management.
  
  

Emergency Response

• Act swiftly in the event of emergencies such as fires, evacuations, or medical situations.
• Coordinate with emergency services if required, and assist in managing crowd control during evacuations.
• Follow established procedures during critical incidents to minimize damage and harm.
  
  

Customer Service

• Provide a visible security presence while maintaining a friendly and approachable demeanor.
• Assist customers with queries or concerns when needed.
• Direct customers to the appropriate staff or service areas when necessary.
  
  

About You

• Excellent communication & customer service skills.
• Professional in approach, with a balanced sense of judgement, and a keen eye for detail.
• Previous experience in a similar role is desirable, but not essential.
• A valid SIA Licence or have applied for one.
• A full five-year checkable employment history.
  
  

If this sounds like you and you’d like to begin your journey on a career in security with Kingdom Services Group, we would love to talk to you!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Security and Investigations

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