Retail Sales Stylist

JR United Kingdom; Slough; On-site; GBP 24,000 - 36,000; Full time

Job summary

A leading fashion retailer is seeking a sales specialist to provide exceptional customer service and styling advice. This role involves building a loyal clientele, driving sales, and ensuring a high-quality shopping experience. Ideal candidates will have luxury retail experience and a passion for empowering women through fashion.

Qualifications

• Previous retail sales experience in a luxury environment.
• Existing client database.
• Excellent knowledge of fashion brands and luxury products.

Responsibilities

• Provide one-to-one customer service, maintaining a loyal clientele.
• Demonstrate strong brand knowledge and provide styling advice.
• Monitor shopping behavior and performance to provide feedback.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Sales

Job description

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Working across some of the most iconic and up-and-coming womenswear brands, you are a true fashion specialist and thrive to provide excellent styling and personal shopping services to our customers.

You must have a passion for retail, driving sales and the ability to deliver high standards.

This is the ideal opportunity for a confident individual, who can build a community of customers by providing exceptional personal service.

What you'll be doing:

· Provide outstanding one-to-one customer service to all clients including VIP's, in line with KOIBIRD standards.

· Build and maintain a loyal clientele and be accountable for customer data collection and management.

· Demonstrate and share strong brand and market knowledge with clients.

· Provide informed styling advice, by offering KOIBIRD’s unique and exclusive product range and excite customers with personalised product edits.

· Offer a multi-channel shopping experience, ensuring a seamless and augmented service.

· Strive to achieve your personal sales targets and contribute to the overall business targets through upselling and cross selling across categories.

· Monitor customer shopping behaviour and stock performance and provide valuable feedback to store manager.

· Identify and seek potential new clients and work closely with Manager to build these relationships, suggesting new ways to engage and delight.

· Provide individualised communication techniques to ensure the best customer experience and maximize selling opportunities.

· Take initiative with performing daily store operational tasks, such as keeping the shop floor well presented, merchandising, stock management and deliveries.

· Work collaboratively with store management and the wider team to ensure effective and collaborative working environment.

Who we are looking for:

· Have previous retail sales experience in a luxury environment

· Have an existing client database

· Demonstrate excellent knowledge of the brands we carry; always showing passion for fashion and luxury products.

· Have a passion for empowering women to look and feel their best.

· Have great interpersonal and communication skills, with the ability to deal sensitively and confidently with our customers.

· Communicate our values and brand philosophy to customers and team members alike.

· Act as a brand ambassador reflective of the company values and aesthetic.