Retail Sales Stylist

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Working across some of the most iconic and up-and-coming womenswear brands, you are a true fashion specialist and thrive to provide excellent styling and personal shopping services to our customers.

You must have a passion for retail, driving sales and the ability to deliver high standards.

This is the ideal opportunity for a confident individual, who can build a community of customers by providing exceptional personal service.

What you'll be doing:

1. Provide outstanding one-to-one customer service to all clients including VIPs, in line with KOIBIRD standards.
2. Build and maintain a loyal clientele and be accountable for customer data collection and management.
3. Demonstrate and share strong brand and market knowledge with clients.
4. Provide informed styling advice, by offering KOIBIRD’s unique and exclusive product range and excite customers with personalised product edits.
5. Offer a multi-channel shopping experience, ensuring a seamless and augmented service.
6. Strive to achieve your personal sales targets and contribute to the overall business targets through upselling and cross selling across categories.
7. Monitor customer shopping behaviour and stock performance and provide valuable feedback to store manager.
8. Identify and seek potential new clients and work closely with Manager to build these relationships, suggesting new ways to engage and delight.
9. Provide individualised communication techniques to ensure the best customer experience and maximize selling opportunities.
10. Take initiative with performing daily store operational tasks, such as keeping the shop floor well presented, merchandising, stock management and deliveries.
11. Work collaboratively with store management and the wider team to ensure effective and collaborative working environment.

Who we are looking for:

1. Have previous retail sales experience in a luxury environment.
2. Have an existing client database.
3. Demonstrate excellent knowledge of the brands we carry; always showing passion for fashion and luxury products.
4. Have a passion for empowering women to look and feel their best.
5. Have great interpersonal and communication skills, with the ability to deal sensitively and confidently with our customers.
6. Communicate our values and brand philosophy to customers and team members alike.
7. Act as a brand ambassador reflective of the company values and aesthetic.