Operations Manager, Visual Annotation Services

Amazon; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Manager to lead a dynamic team in the fashion tech space. This role offers the chance to develop innovative AI-driven experiences that enhance customer engagement on a leading retail platform. You'll guide a team of fashion specialists, driving process improvements and fostering a collaborative culture. If you're passionate about fashion and technology, and ready to thrive in a fast-paced environment, this opportunity is perfect for you. Join a creative and entrepreneurial team that values flexibility and teamwork, and make a significant impact in the fashion industry.

Qualifications

• 5+ years of experience in a related field with team management.
• Strong analytical skills with proficiency in Excel.

Responsibilities

• Lead and develop a team of program managers and fashion specialists.
• Build strategies and manage performance expectations.

Skills

Team Management

Communication Skills

Analytical Skills

Fashion Knowledge

Problem Solving

Adaptability

Education

Bachelor's Degree in Fashion or Related Field

Tools

Excel

Process Improvement Tools

Job description

Operations Manager, Visual Annotation Services

The Visual Annotation Services team within Amazon Fashion Tech powers new products that deliver various CXs, using ML/AI to the fashion domain. Our team of Fashion Specialists provide high-quality labeled fashion data at high-speed and low-cost for Machine Learning (ML) and Computer Vision (CV) technologies, enabling delightful customer experiences. We partner with product and science teams to support launching new customer-facing fashion experiences and assist them throughout the product lifecycle.
We're the team that thrives in a start-up like environment where flexibility, teamwork and ability to deliver solutions are a priority.
You will have the opportunity to conceptualize, design and build AI driven experiences across the Amazon retail website and the Amazon Shopping mobile app. You will collaborate with various partner teams throughout Amazon and you will be a key member of a team that's building innovative new experiences that will change customers' lives.
Amazon Fashion is revolutionizing how customers shop and buy clothing. Our business uses machine learning technology and stylist intuition to give great personalized recommendations based on customer preferences. If you are ready to work hard and engage in a rapidly changing industry, this position is right for you. We offer a creative, fast paced, entrepreneurial work environment where you’ll be driving various innovation at Amazon.
We are looking for a Operations Manager to build out and lead a team of annotation experts and SMEs, who are fashion specialists, working closely with counterparts in the United States. The team you build will annotate fashion images to provide data to train algorithms for fashion experiences across Amazon. The successful candidate will have a strong passion for fashion, tech, a relentless desire to drive process improvement, and build a great team culture.

Key job responsibilities

1. Building out, leading, and developing a team of program managers and fashion specialists
2. Building strategy for the team, setting clear goals and vision for initiatives
3. Managing individual and team performance expectations and goals
4. Working with third-party agencies and recruiting to recruit team members and onboard new hires
5. Partnering with our training lead to develop and train Fashion Specialists and team managers and understanding and effectively utilize resources provided by internal systems, departments, policies, and procedures
6. Developing our team practices and managing our workforce to create an exciting, supportive, ambitious and innovative culture
7. Understanding different local fashion trends and deep diving into Amazon customers’ fashion preferences, and using this information to develop new styling strategies
8. Delivering results quickly with little supervision in a dynamic and often ambiguous environment
9. Communicating effectively, including verbal and written skills, and influencing across levels
10. Demonstrating strong business acumen, including problem solving skills, critical thinking, and a willingness to be vocally self-critical

BASIC QUALIFICATIONS

Bachelor degree on fashion domain or any graduation with 5+ years related experience
3 + years demonstrating success managing a team with a track record of driving high performance
Experience in fashion
Strong oral (speaking, listening, interpretation) and written communication skills
Strong analytical skills; you are someone who wants to dive into the numbers and seek to understand and has depth of experience in Excel
Experience in understanding performance metrics and developing them, as required
Demonstrated history delivering results in cross-functional environments; ability to drive organizational change using sound reasoning backed up by relevant data in a well-prepared business briefing
A sense of urgency and an appreciation for working in a fast-paced, deadline-oriented environment
Comfort with ambiguity; ability to be flexible in a rapidly changing environment

PREFERRED QUALIFICATIONS

Exposure to process improvement/quality control tools and methods.
Exceptional skills in data manipulation and analysis.
Capacity planning.
Proficiency in writing and understanding code.

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