Retail Sales Specialist London

Sunday Riley; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the beauty industry is seeking a Retail Sales Specialist in London. The role focuses on generating in-store sales, enhancing brand awareness, and providing exceptional customer service. Ideal candidates should have a strong background in beauty and sales, with a passion for skincare. This full-time position requires flexibility and a proactive approach in a fast-paced environment.

Qualifications

• At least 3 years in retail, sales, or beauty industry.
• Professional Beauty Therapy qualifications are advantageous.

Responsibilities

• Deliver exceptional customer service to all customers.
• Achieve and surpass KPI targets.
• Maintain high standards in all areas of the sales floor.

Skills

Customer Service

Sales

Organization

Detail-oriented

Multi-tasking

Follow-up

Education

Beauty Therapy Qualification

Job description

Join to apply for the Retail Sales Specialist London role at Sunday Riley.

The retail sales specialist’s primary responsibility is to generate in-store sales. The Retail Sales Specialist works under the supervision of the Account Executive and contributes to brand awareness and retail sales to support Sunday Riley’s in-store success. The role is accountable for sales performance, ATV/AUS growth, personal development, and expanding the customer database through excellent customer service.

Ideal Candidate: Enjoys the retail environment with a strong background in beauty, sales, and customer experience. Professional Beauty Therapy qualifications are advantageous. Must be a stellar seller, organized, responsible, detail-oriented, a self-starter, multi-tasker, and possess strong follow-up skills. Energy, passion, and resilience are essential; comfortable working in a fast-paced, entrepreneurial setting.

Responsibilities:

1. Deliver exceptional customer service to all customers.
2. Achieve and surpass KPI targets.
3. Develop excellent in-store relationships with management and peers.
4. Understand sales data and take personal accountability for all deliverables.

Product Knowledge:

1. Demonstrate in-depth knowledge of all Sunday Riley products, features, and benefits through training.
2. Take responsibility for personal learning, including research and seeking additional training from the education team.
3. Maintain broad skincare knowledge and understand product methods, layering, and suitability.
4. Recommend products tailored to customer needs.

Store Environment:

1. Maintain high standards in all areas of the sales floor, testers, and stock room.
2. Support floor moves and promotions, ensuring housekeeping and presentation standards.
3. Follow health and safety protocols and company codes of practice.
4. Ensure product availability, visual merchandising, and proper stock management.

Key Deliverables:

1. Meet or exceed sales and personal targets.
2. Achieve ATV and AUS goals.
3. Provide an exceptional customer experience and grow the customer database.
4. Maintain visual merchandising standards.
5. Organize and execute in-store events to boost sales.
6. Manage administrative tasks and pursue personal growth.

Experience and Skills:

1. At least 3 years in retail, sales, or the beauty industry, preferably skincare.
2. Beauty Therapy Qualification is preferred but not mandatory.
3. Positive, professional, and enthusiastic demeanor.
4. Passion for skincare and strong product knowledge.
5. Experience in open-sell environments.
6. Self-motivated, goal-oriented, energetic, and entrepreneurial.
7. Willingness to travel and flexibility for weekend work.

Work Details:

• Location: In-store in London.
• Full-time role with 2 days off per week.
• Adherence to a schedule set by the Account Executive, including at least 3 weekends per month.

This description is not exhaustive; duties may change without notice. We offer a dynamic, collaborative work environment passionate about our products. We value diversity and inclusivity, committed to social responsibility and sustainability.