Retail Sales Consultant

ELEMIS; Bicester; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Staff discount on products

Parental leave

Pension scheme

Holiday entitlement

Income protection

Employee Assistance Programme

Cycle to Work

Training programmes

Job summary

ELEMIS at Bicester Village is seeking a full-time Retail Sales Consultant to drive luxury skincare sales and deliver exceptional client experiences in a fast-paced, premium environment. You will guide clients with personalised skincare recommendations, perform product consultations, and contribute to high levels of customer satisfaction and repeat business.

Join a brand with a global footprint and a commitment to inclusion.

Qualifications

• Experience in luxury retail or beauty environments is preferred.
• Confident in consultative selling and personalized recommendations.
• Proven track record of achieving targets in KPI-driven environments.

Responsibilities

• Deliver exceptional client experiences through personalised interactions that drive conversion.
• Provide tailored product recommendations to meet skincare goals.
• Maintain product knowledge and brand standards to reflect a premium counter environment.
• Build and grow a loyal client base through engagement and follow-up.

Skills

Luxury retail

Client engagement

Consultative selling

Sales targets

Job description

Description

Set in the beautiful Oxfordshire countryside near the Cotswolds, Bicester Village is one of the UK’s most prestigious luxury shopping destinations. Since opening in 1995, its elegant, open‑air setting has grown to feature more than 150 boutiques along beautifully landscaped, pedestrianised streets—welcoming a discerning international clientele.

This is a rare opportunity to join ELEMIS at our highest‑performing UK and Ireland location. As a full‑time Retail Sales Consultant, you’ll take ownership of the client journey within a fast‑paced, high‑volume luxury environment, supporting both retail and treatment revenue while delivering the exceptional service synonymous with ELEMIS and Bicester Village.

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B‑Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S, and a growing international footprint.

Department: Retail

Employment Type: Permanent - Full Time

Location: Bicester Village

Set in the beautiful Oxfordshire countryside near the Cotswolds, Bicester Village is one of the UK’s most prestigious luxury shopping destinations. Since opening in 1995, its elegant, open‑air setting has grown to feature more than 150 boutiques along beautifully landscaped, pedestrianised streets—welcoming a discerning international clientele.

This is a rare opportunity to join ELEMIS at our highest‑performing UK and Ireland location. As a full‑time Retail Sales Consultant, you’ll take ownership of the client journey within a fast‑paced, high‑volume luxury environment, supporting both retail and treatment revenue while delivering the exceptional service synonymous with ELEMIS and Bicester Village.

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B‑Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S, and a growing international footprint.

Our award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.

As a Retail Sales Consultant at ELEMIS, you’ll drive retail performance through exceptional client engagement, expert product knowledge, and a highly personalised, consultative approach.

You’ll create elevated, results‑focused retail experiences that build long‑term client loyalty and maximise every sales opportunity. Using your skincare expertise and ELEMIS consultation tools, you’ll confidently guide clients to the right products and routines for their individual needs.

You’ll play an important role in growing a strong and engaged client base—ensuring every interaction supports conversion, retention, KPI achievement, and brand advocacy, while bringing the ELEMIS brand to life in a premium retail environment.

What You Will Do

Deliver Exceptional Client Experiences

• Create personalised, engaging client interactions that drive conversion and retail performance
• Confidently approach and engage clients, using effective questioning and active listening to understand their needs
• Provide tailored product recommendations that support individual skincare goals
• Ensure every client experience is professional, welcoming, and results‑focused

Drive sales and commercial performance

• Maximise every interaction to increase sales, average transaction value, and overall counter results
• Take ownership of achieving and exceeding personal KPIs
• Build, manage, and grow a loyal client base through consistent engagement and follow‑up
• Encourage repeat purchases and long‑term skincare routines to strengthen client retention

Use consultation expertise and technology

• Carry out in‑depth skincare consultations, including HD skin scans
• Assess skin concerns and recommend tailored skincare routines
• Use insights to build trust and support confident purchasing decisions
• Follow up with clients to review results and maintain engagement

Champion product knowledge and brand standards

• Maintain strong knowledge of ELEMIS products, ingredients, and routines
• Stay up to date with new launches, innovations, and trends
• Represent the brand with professionalism, credibility, and enthusiasm
• Ensure the counter reflects a consistently premium retail environment
• Build relationships and brand advocacy

Who You Are

• Passionate about skincare, retail, and delivering outstanding client experiences
• Experienced in luxury retail, sales, or beauty environments
• Confident in a consultative selling approach and making personalised recommendations
• Proven track record of achieving targets in a KPI‑driven environment
• Skilled at building strong client relationships and encouraging repeat business
• A clear communicator who can engage and build trust with a wide range of clients
• Comfortable using (or open to learning) skincare technology
• Motivated to deliver results while contributing to a collaborative team environment
• A positive and inclusive team player who values diversity and different perspectives

What We Offer

• Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
• Enhanced parental leave policies
• Income Protection and Life Assurance
• 27 days holiday plus your birthday off
• Company pension scheme
• Employee Assistance Programme
• Cycle to Work Scheme, Season Ticket Loan, and service awards
• Structured leadership and product training programmes
• Ongoing development and career progression opportunities
• A supportive, inclusive environment where you can thrive
• The opportunity to make a visible commercial impact

Our People Commitments

Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.

We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high‑performing teams.

We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.