Retail Sales Consultant

Elemis; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Staff discount

Pension scheme

Life Assurance

27 days holiday

Birthday day off

Cycle to work

Job summary

Elemis operates a flagship counter at John Lewis Oxford Street, London, inviting you to lead exceptional client experiences and deliver premium skincare consultations in a high-profile retail setting.

You will leverage your luxury retail and skincare knowledge to recommend tailored routines, drive conversions, and build a loyal client base through personalised service and brand advocacy.

Qualifications

• Passionate about skincare, retail and delivering outstanding client experiences.
• Experienced in luxury retail, sales, or beauty environments.
• Confident in a consultative selling approach and making personalised recommendations.
• Proven track record of achieving targets in a KPI‑driven environment.
• Skilled at building strong client relationships and encouraging repeat business.
• A clear communicator who can engage and build trust with a wide range of clients.
• Comfortable using (or open to learning) skincare technology.
• Motivated to deliver results while contributing to a collaborative team environment.
• A positive and inclusive team player who values diversity and different perspectives.

Responsibilities

• Deliver exceptional client experiences and drive conversion.
• Drive sales and commercial performance to maximise counter results.
• Use skincare consultations and HD skin scans to guide recommendations.
• Champion product knowledge and brand standards; stay updated on new launches.

Skills

Luxury retail

Beauty sales

Consultative selling

KPI-driven

Client relationship management

Effective communicator

Team player

Job description

Retail Sales Consultant

Department: Retail

Employment Type: Permanent - Full Time

Location: John Lewis, Oxford Street, London

Description

Be part of the beating heart of London’s high street at our flagship ELEMIS counter within John Lewis Oxford Street. This is an exciting opportunity to take ownership of a high-profile location, leading a premium retail environment and delivering exceptional client experiences across both skincare retail and treatments.

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp, combining cutting‑edge science with natural ingredients to deliver exceptional skincare and spa experiences worldwide.

Our award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.

As a Retail Sales Consultant at ELEMIS, you’ll drive retail performance through exceptional client engagement, expert product knowledge, and a highly personalised, consultative approach.

You’ll create elevated, results‑focused retail experiences that build long‑term client loyalty and maximise every sales opportunity. Using your skincare expertise and ELEMIS consultation tools, you’ll confidently guide clients to the right products and routines for their individual needs.

You’ll play an important role in growing a strong and engaged client base—ensuring every interaction supports conversion, retention, KPI achievement, and brand advocacy, while bringing the ELEMIS brand to life in a premium retail environment.

What You Will Do

Deliver exceptional client experiences

• Create personalised, engaging client interactions that drive conversion and retail performance
• Confidently approach and engage clients, using effective questioning and active listening to understand their needs
• Provide tailored product recommendations that support individual skincare goals
• Ensure every client experience is professional, welcoming, and results‑focused

Drive sales and commercial performance

• Maximise every interaction to increase sales, average transaction value, and overall counter results
• Take ownership of achieving and exceeding personal KPIs
• Build, manage, and grow a loyal client base through consistent engagement and follow‑up
• Encourage repeat purchases and long‑term skincare routines to strengthen client retention

Use consultation expertise and technology

• Carry out in‑depth skincare consultations, including HD skin scans
• Assess skin concerns and recommend tailored skincare routines
• Use insights to build trust and support confident purchasing decisions
• Follow up with clients to review results and maintain engagement

Champion product knowledge and brand standards

• Maintain strong knowledge of ELEMIS products, ingredients, and routines
• Stay up to date with new launches, innovations, and trends
• Represent the brand with professionalism, credibility, and enthusiasm
• Ensure the counter reflects a consistently premium retail environment
• Build relationships and brand advocacy

Who You Are

• Passionate about skincare, retail, and delivering outstanding client experiences
• Experienced in luxury retail, sales, or beauty environments
• Confident in a consultative selling approach and making personalised recommendations
• Proven track record of achieving targets in a KPI‑driven environment
• Skilled at building strong client relationships and encouraging repeat business
• A clear communicator who can engage and build trust with a wide range of clients
• Comfortable using (or open to learning) skincare technology
• Motivated to deliver results while contributing to a collaborative team environment
• A positive and inclusive team player who values diversity and different perspectives

What We Offer

• Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
• Enhanced parental leave policies
• Income Protection and Life Assurance
• 27 days holiday plus your birthday off
• Company pension scheme
• Employee Assistance Programme
• Cycle to Work Scheme, Season Ticket Loan, and service awards
• Structured leadership and product training programmes
• Ongoing development and career progression opportunities
• A supportive, inclusive environment where you can thrive
• The opportunity to make a visible commercial impact

Our People Commitments

Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.

We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high‑performing teams.

We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.