Retail Sales Associate (Full Time)

PUMA Group; York and North Yorkshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

PUMA is seeking a Retail Store Manager to drive sales culture in our York store. You will lead sales, customer engagement, stock control, and store operations while upholding PUMA's brand standards and policies. The role emphasises team leadership and data-driven improvement.

Key responsibilities include achieving KPIs, optimizing inventory, and delivering excellent service to customers. Join a global brand that rewards performance, teamwork, and integrity in a dynamic retail environment.

Qualifications

• Understanding product purposes, properties, quality, care rules and prices.
• Offer substitutes, new and related products to customers.
• Provide high standards of customer service on the sales floor.
• Foster effective team communication and problem-solving skills.
• Manage stock levels and merchandising to meet demand.
• Proficient with retail software and POS systems.
• Adhere to safety, hygiene and company policies.
• Work independently and manage emotions and challenges.

Responsibilities

• Drive and achieve sales, KPIs and profitability goals.
• Ensure high standards of customer service on the sales floor.
• Oversee daily store operations and pre-sale prep of goods.
• Monitor stock availability, quality, labeling and pricing.
• Manage stock counts and product availability on the floor.
• Maintain store presentation and visual merchandising standards.
• Prepare and analyse sales reports for performance insights.
• Ensure compliance with policies, procedures and legal requirements.
• Foster effective team communication across departments.

Skills

Product knowledge

Sales management

Customer service

Communication skills

Stock management

Retail technology

Compliance awareness

Self-leadership

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome.

YOUR MISSION

Driving and promoting sales culture within a retail store to achieve or exceed sales, KPIs, and profitability goals to position PUMA to be the Fastest Sports Brand in the world.

• Sales Management: Drive and achieve sales, KPIs, and profitability goals.
• Customer Experience: Ensure high standards of customer service and engagement on the sales floor.
• Store Operations: Oversee daily store operations, including opening and closing procedures. Conduct full pre-sale preparation of goods, including checking names, quantities, completeness, prices, labeling compliance, unpacking, and inspecting the appearance. Arrange and display goods according to the company's international rules. Monitor the availability of goods in the trade section, check the quality, expiration dates, and ensure proper labeling and pricing.
• Inventory Management: Manage stock levels, conduct inventory counts, and ensure product availability in the sales floor.
• Visual Merchandising: Maintain store presentation and visual merchandising standards.
• Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
• Compliance: Ensure compliance with company policies, procedures, and legal requirements.
• Communication: Foster effective communication within the team and with other departments.

YOUR TALENT

• Product Knowledge & Sales Management: Achieving or exceeding sales, KPIs, and profitability goals. Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.
• Customer Service & Communication Skills: Providing high standards of customer service and engagement on the sales floor, assisting customers in choosing products, and resolving conflict situations. Fostering effective communication within the team and with other departments. Problem-Solving & Strong analytical skills.
• Sales Floor Stock: Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.
• Technology: Proficiency in retail software and POS systems.
• Compliance Awareness: Adhering to safety regulations, hygiene standards, and company policies.
• Self- leadership: Ability to work independently and efficient and be able to manage own emotions and challenges.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability.

Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.