Retail Sales Assistants

Retail Trust; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent retail brand in Tees Valley is seeking a Retail Sales Assistant to inspire and engage customers. This role involves supporting store management, maintaining a vibrant store atmosphere, and ensuring customer satisfaction through warm interactions. To succeed, candidates should display exceptional communication skills and a passion for creativity. Benefits include a colleague discount, access to exclusive training, and a healthcare cash plan, fostering a supportive workplace environment.

Benefits

25% colleague discount

Access to exclusive online discounts

Enhanced family-friendly leave

28 days of holiday

Can-Do Academy for skill development

Healthcare Cash Plan

Optional charity giving

Qualifications

• Must be over 18 to join as a keyholder.
• Excellent communication skills to engage with customers.
• Ability to handle busy retail environments effectively.

Responsibilities

• Support store management by running the store when needed.
• Engage customers to create a welcoming environment.
• Assist in sorting, pricing, and merchandising deliveries.

Skills

Positivity

Creativity

Communication

Resilience

Merchandising

Job description

As a Retail Sales Assistant at The Works, you'll discover that this is not just a job. It’s a mission to inspire people to read, learn, create and play! You’ll be the heartbeat of our retail store by greeting customers with a warm smile and helping them leave happy and excited to unlock their imaginations. Your passion and enthusiasm for our brand and products will be contagious and motivating, encouraging customers to return time and time again for more inspiration and products that satisfy their creative needs. Some of our colleagues are even BookTok influencers or Instagram creatives, crafting their latest shorts or stories with our in-store products – that’s super cool with us!

Our culture

The Works is an awesome place to work – a supportive, friendly and inclusive environment that feels like a second home. Our atmosphere is always moving and full of energy, yet we make space to share must‑watch TV recommendations and our favourite page‑turners. We believe that even superheroes need downtime to fuel their imaginations.

Keyholder Responsibilities

• Eligibility: If you’re over 18 you can join as a keyholder and will receive additional keyholding pay. If you’re under 18 you cannot complete keyholding duties yet, but when you turn 18 you’ll be set up for training and pay.
• Support store management by opening, closing, and running the store when needed (holidays, days off, sickness, etc.). Training will be provided.

Skills & Behaviours that will set you apart

• Genuine and authentic: Your positivity, creativity and passion for our brand shine through; talking to people is your superpower.
• Resilient champion: You can handle the fast‑paced retail environment like a boss, juggling busy days, heavy deliveries and customers with ease.
• Stock magician: You tackle the puzzle of sorting, pricing and merchandising deliveries like a pro, embracing the boxes and giving them a new life.

Benefits and Perks

• 25% colleague discount plus exclusive double‑discount days.
• MyWorks – access exclusive online discounts across hundreds of retailers.
• Family‑friendly leave with enhanced maternity, paternity and adoption pay.
• Holiday: 28 days including bank holidays (or 33 days for Deputy and Store Managers).
• Can‑Do Academy – grow your skills and career with instant access to further training.
• Stream – claim early access to 50% of your wages as you earn them.
• Share Scheme – own a piece of The Works.
• 24/7 support for you and your family through our partnership with the Retail Trust Charity.
• Healthcare Cash Plan to support everyday costs.
• And loads more – long service awards, pension, life assurance, cycle‑to‑work scheme and optional charity giving.

Values & Purpose

Purpose: To inspire reading, learning, creativity and play. Values: Crafty, Smart; Caring, Heart in every action; Can‑do, Energy that gets it done; We Listen, We Care. We promote diversity, inclusion and reasonable adjustments and are proud to have an inclusive culture where everyone can be themselves.