Retail Sales Assistant - Oxford (12 Hours)

TN United Kingdom; Oxford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team at an industry-leading wine retailer, where you can grow your career in a vibrant retail environment. As a Sales Assistant, you'll be at the forefront of delivering outstanding customer experiences and driving sales performance. This role offers the chance to develop your wine knowledge while providing exceptional service to customers. With opportunities for career advancement and a supportive team atmosphere, this position is perfect for those who are passionate about retail and eager to learn. Enjoy benefits like staff discounts and in-house training to further your career in the exciting world of wine.

Benefits

Up to 20% staff discount

Career development opportunities

Uniform provided

Access to Retail Trust benefits

Qualifications

• Passion for wines and delivering exceptional customer service.
• Self-motivated with excellent time management and communication skills.

Responsibilities

• Drive sales performance and manage daily store operations.
• Deliver exceptional customer service to enhance customer loyalty.

Skills

Time Management

Customer Service

Problem Solving

Communication

Sales Performance

Adaptability

Education

WSET Level 2

Job description

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Client:

Location:

Oxford, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

522492d58c0a

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine Oxford is looking for a dynamic, ambitious, and driven individual who wants to grow and develop in a company that's revolutionising retail!

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating a network of over stores nationwide. Founded in , the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website, and six new stores — including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1, different wines, spirits, and beers, both online and in-store. Majestic’s key strength is over 1, WSET-trained colleagues offering knowledgeable, passionate, and friendly customer service across all channels.

The Role

As a Sales Assistant, you’ll support your store team by driving sales performance and managing daily store operations. You’ll deliver exceptional customer service to optimise KPI performance.

Key Responsibilities

At Majestic Wine, our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for your store, supporting the team to deliver an outstanding shopping experience for every customer.

We are looking for people who:

• Drive store performance by maximising sales opportunities and support your team in meeting and exceeding targets through focusing on KPI delivery.
• Deliver market-leading customer service to foster business growth through customer loyalty and repeat purchases.
• Offer your customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Share your passion for products through in-depth knowledge of our range, selling the story, not just discounts.
• Take ownership of your wine knowledge, continually learning to support your WSET qualification and confidence in selling.
• Maintain the physical appearance and cleanliness of your store both internally and externally.
• Participate in operational tasks such as delivering wine, merchandising, stock deliveries, and contacting customers to drive sales.
• Identify opportunities for operational improvements and suggest solutions to your team.
• Ensure compliance with internal policies, safety, and legal requirements by completing mandatory training.
• Be an example of Majestic’s Ways of Working and support junior team members, providing feedback to your Store Manager.
• As a key holder, understand store opening and closing procedures and operate independently when needed.

Knowledge & Skills Required

• Excellent time management, delegation, and problem-solving skills.
• Ability to deliver exceptional customer experience and service.
• Self-motivated, capable of working independently and as part of a team.
• A positive attitude with a passion for resolving problems.
• Adaptability and resilience to meet changing demands.
• Excellent communication and time management skills.
• Passion to learn more about wines, supporting your level 2 WSET qualifications.
• Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.

What is in it for you:

• Up to 20% staff discount.
• Career development opportunities with in-house training schemes.
• Uniform provided.
• Access to Retail Trust benefits, including discounts, counselling, and support services.