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Retail Sales Assistant

Travelex Limited

Birmingham

On-site

GBP 40,000 - 60,000

Full time

15 days ago

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Job summary

Travelex is seeking a Retail Sales Assistant to join their Birmingham team. In this role, you will engage with customers to understand their travel and currency needs, process transactions, and uphold key performance standards in a dynamic airport environment. The role requires numerical proficiency and strong communication skills, making it ideal for those looking to grow in sales and customer service within the financial services sector.

Benefits

Discounted corporate rates for insurance services

Employee wellness programmes

Employee discounts via Bravo Benefit

Flexible hours and shift patterns

25 days holiday (pro-rata)

Opportunity for monthly bonuses

Pension plan with Scottish Widows

Qualifications

Ability to engage with diverse customers and form relationships.
Numerically proficient to handle currency exchange accurately.
Excellent communication skills to understand customer needs.

Responsibilities

Nurturing customer relationships and providing tailored experiences.
Processing foreign exchange transactions accurately.
Delivering on performance goals and adhering to compliance.

Skills

Customer Service

Numerical Proficiency

Communication

Travelex Birmingham, England, United Kingdom

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Travelex Birmingham, England, United Kingdom

Join to apply for the Retail Sales Assistant role at Travelex

Customer Service Representative

Job Type: Permanent

Hours per week: 37.5

Salary: £13 per hour

Working Patterns: Between 4am and 10pm

Shift patterns: Between Monday and Sunday

Benefits

A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
A wide range of employee discounts provided by Bravo Benefit
Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime
25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days
Opportunity to earn a monthly bonus on top of base salary for hitting targets
Pension with a great Pension Provider – Scottish Widows.

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Exchange your job for a new career with limitless destinations at Travelex.

Travelex attributes its success and growth down to its hard-working people. It’s their desire to deliver exception results, service and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Travel Service Partner (CSR).

As an integral part of the Team, you will be placed at the heart of a bustling airport environment where thousands of customers are embarking on business or personal trips. Whether they’re on an “early bird” flight or “taking a red eye” we want to ensure that we are there to support our customer by being adaptable to their requirements and delivering on our promise to fulfil their travel money needs!

What will you be doing?

Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
Engaging with customers to process all foreign exchange transactions accurately and efficiently.
Delivering on key performance goals both procedural, operational and customer focused
Utilising your keen eye for detail to process daily online FX request and deliveries
Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures

What do I need to have?

Numerically proficient - You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and converting vast amounts of currency regularly daily
Great communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

What does the interview process look like?

Step 1 – Our team of Talent Acquisition Partners or Bureau Managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
Step 2 – You’ll then be invited to an online interview with one of our Talent Acquisition Partners. Here we’ll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you’d be working with vast amounts of money on a regular basis there will also be a small numerical and accuracy test that you’ll need to complete.
Step 3 – If successful you will then be invited to visit the bureau where you will meet with the Bureau Manager face-to-face and have the opportunity to see what the working environment looks like. The Bureau Manager will be able to tell you more about the day-to-day responsibilities and answer any remaining questions you have.
Step 4 – If the bureau visit goes well, we’ll reach out and offer the opportunity to join Travelex as our newest employee. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback. We owe you that much as a candidate who has dedicated your time to meet with us.

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever

Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Financial Services, Consumer Services, and Retail

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