Retail Sales Assistant

Richer Sounds; Bath; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a Retail Sales Assistant to join their vibrant Bath Store team. This role offers the opportunity to engage with customers in a dynamic retail environment, showcasing your passion for audio-visual technologies. You will be responsible for providing exceptional customer service, conducting on-site surveys, and maintaining store organization. With a strong emphasis on personal development and a range of exciting benefits, this position is perfect for those eager to grow within a supportive and employee-owned business. Join a team where your contributions truly matter!

Benefits

Exclusive holiday home access

Product discounts

Additional holiday for birthday

Long-service awards

Private healthcare contributions

Gym membership schemes

Dental benefits

Mental health subscriptions

Educational support

Pet-friendly schemes

Qualifications

• Strong customer service skills and enthusiasm.
• Genuine interest in audio-visual tech and eagerness to learn.

Responsibilities

• Provide excellent customer service and build relationships.
• Conduct Free On-Site Surveys visiting customers' homes.
• Maintain store appearance and organization.

Skills

Customer Service Skills

Communication Skills

Interest in Audio-Visual Technologies

Job description

Job Title: Retail Sales Assistant at Richer Sounds

Join us to apply for the Retail Sales Assistant role at Richer Sounds.

We are the UK's leading Hi-Fi, Home Cinema, and TV specialists, and one of the largest Employee-Owned businesses in the UK. We are currently looking for a full-time Retail Sales Assistant to join our Bath Store team.

Preferred Experience: Interest or experience in audio-visual technologies such as hi-fi separates, TVs, speakers, and headphones.

Role Responsibilities

• Customer-facing sales and service in-store, over the phone, and via email, providing excellent customer service and building relationships.
• Post-probation, conduct Free On-Site Surveys visiting customers at their homes or workplaces, involving collaboration with multiple departments and the latest in-home automation tech.
• Maintain the store's appearance and organization, including stockroom and office upkeep.
• Develop product knowledge to assist customers effectively and answer technical queries.
• Manage time efficiently to meet sales targets.
• Handle stock maneuvering, display adjustments, stairs, and heavy lifting.
• Work 5 days out of 7, including weekends.

Candidate Requirements

• Strong customer service skills and enthusiasm.
• Genuine interest in audio-visual tech and eagerness to learn.
• Excellent communication skills to understand customer needs and upsell.
• Well-presented, approachable, confident, and detail-oriented.

Benefits

• Exclusive holiday home access across the UK and Europe at subsidized rates.
• Product discounts, including for friends and family.
• Additional holiday day for your birthday annually.
• Long-service awards and monetary suggestions scheme.
• Employee Ownership Trust: 60% ownership, profit sharing after 12 months.
• Enhanced maternity/paternity leave, private healthcare contributions, gym membership schemes, eye tests, dental, massages, cycle schemes, smoking cessation incentives, mental health subscriptions, and more.
• Additional leave for children's school milestones, sickness benefits, educational support, low-interest loans, pet-friendly schemes, and other perks.

Note: Some benefits are available after 6 or 12 months of service.

Additional Information

Seniority level: Not Applicable

Employment type: Full-time

Job function: Sales and Business Development

Industry: Retail