Retail Sales Advisor - Part Time

Poltronesofà S.p.A.; Norwich; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Uncapped commission

Guaranteed commission

33 holidays pro rata

Employee discounts

Long service awards

Enhanced parental leave

Employee assistance programme

Virtual GP

Pension scheme

Death in service

Job summary

Poltronesofà S.p.A. in Norwich is seeking a friendly Retail Sales Advisor to welcome customers, help them choose the perfect furniture and deliver a five-star shopping experience from start to finish.

This part-time role offers 16 hours per week across two days, with hourly pay £10.85–£12.71, guaranteed commissions, and a range of employee benefits.

Qualifications

• Experience in a customer-facing role is beneficial but not required.
• Confident, friendly individuals who enjoy helping customers.

Responsibilities

• Welcome customers and help them find the perfect furniture for their home.
• Accurately complete customer orders and process finance applications.
• Work towards personal sales goals while delivering outstanding customer service.
• Maintain showrooms to create a warm, 5-star experience.
• Keep the showroom clean and well-presented; assist with moving furniture when needed.
• Develop knowledge of poltronesofà products and services.

Skills

Customer service

Sales driven

Interpersonal skills

Team player

Flexible shifts

Strong work ethic

Job description

Retail Sales Advisor - Part Time

Department: Retail

Employment Type: Part Time

Location: Norwich

Reporting To: Deputy Store Manager

Compensation: £10.85 - £12.71 / hour

Description

Looking for a part-time role that works around your life - while offering excellent earning potential?

As part of our Retail team, you'll welcome customers into our Norwich store, help them find the perfect furniture for their home, and deliver a fantastic customer experience from start to finish.

This is a great opportunity for people with strong interpersonal skills and a passion for customer service. Offering Part-time hours designed to fit around study, family life, or other commitments

This role is for 16 hours per week across 2 days.

What does the role involve?

• Welcome customers into the store and support them in finding the perfect piece of furniture for their home
• Accurately complete customer orders and process finance applications
• Work towards individual sales goals while delivering outstanding customer service
• Work within the team to deliver a 5 star customer experience
• Make sure the showrooms look their best through general housekeeping, cleaning and moving furniture when it's needed
• Help to make sure our showrooms are warm, friendly, safe environments for everyone within them
• Continuously develop and maintain knowledge on all poltronesofà products and services
• Undertake, as required, other duties in keeping with the general nature of the role

Who are we looking for?

We're looking for friendly, motivated people who enjoy working with customers and being part of a supportive team. You don't need previous furniture sales experience to succeed with us.

At poltronesofà, we're looking for confident, friendly people who enjoy helping customers and creating great experiences. If you love talking to people and take pride in delivering excellent service, we can teach you the rest.

We're looking for the following qualities

• Sales driven with a passion for driving a 5 star customer experience
• Experience within a customer facing role
• A real people person - the ability to build strong relationships with our customers and colleagues
• A team player
• Flexibility to work shift patterns
• Strong work ethic, resilient, self-starter and a can do attitude

What's in it for you?

• Competitive hourly pay plus uncapped commission - many of our part-time Retail Sales Advisors earn an additional £584 pro rata each month.
• Guaranteed commission of £400 pro rata per month in your first three months
• Competitions and incentives
• 33 days holidays (full time equivalent, pro rated for part time colleagues) including bank holidays
• Employee benefits platform - access to 100s of high street discounts and more - holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Long service awards
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme - to give you free access to advice and information on a range of topics
• Virtual GP - Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service