Retail Sales Advisor - Part-Time

Fitshop Group.; London; On-site; GBP 15,000 - 20,000; Part time

Job summary

Fitshop Group is seeking a part-time Retail Sales Advisor for their London store. The role focuses on delivering excellent customer service, managing the customer journey, and collaborating with the retail team to enhance the in-store experience. Successful candidates will possess strong communication skills and be self-motivated, ensuring customer satisfaction is at the forefront of their work.

Benefits

Full training

30 days paid holiday

Life Insurance

Generous staff discount

Access to Perks at Work

Qualifications

• Outstanding communication skills to provide first-class customer journey.
• Ability to work collaboratively as part of a wider team.

Responsibilities

• Ensure a first-class customer journey and in-store experience.
• Support stock checks and changes to shop layout as directed.
• Maintain a safe environment on the shop floor.

Skills

Communication

Customer Service

Team Collaboration

Self-Motivation

Job description

AtFitshop, we have an excellent opportunity for a part-time Retail SalesAdvisor based at our London (Willesden Lane) store. We believe it is important toprovide quality support for our Customers. We need our Retail team to beconfident, polite and personable individuals with outstandingcommunication skills to provide a first class Customer journey in store(and on the telephone when appropriate).

Key Responsibilities

• Ensure a first class customer journey and in-store experience by being approachable and delivering friendly customer service
• Building an in-depth knowledge of our products and services to enable to provide outstanding support customers
• Confidentlymanaging the full customer journey with ease in order to delight thecustomer with the aim to impact our trust pilot score positivelyalongside ensuring repeat business
• Workwith the store manager and assistant manager to replenish stock, visualmerchandising and ensuring stock remains clean and well presented
• Support with stock checks and changes to shop layout as directed by the retail management team
• When trained, comply with the cash handling requirements and cash reconciliation and banking procedures
• Supportby bringing ideas and implementing footfall driving activities such asdemonstrations, price promotions and any other marketing activity
• Maintain a safe environment on the shop floor for the team and customers
• When trained, be a key holder for the store and adhere to security and safety requirements
• Continuouspersonal improvement; constantly striving to grow and develop self andteam; deliver and support with any relevant training, preparation ofmanuals etc.

Who you will work with:

Inaddition to the working with a great team, you will connect with otherretail stores, sales, customer care and our warehouse team.

You will need:

• To maintain a calm, confident and enthusiastic manner when dealing with Customers
• To be able to make recommendations to customers and close sales
• Confident communication skills, both written and verbal
• Understand the customer journey and how to create a welcoming store environment
• The ability to work collaboratively as part of a wider team
• To use own initiative and be self-motivated

Above all else, you will need to be a great communicator who puts our customers at the centre of everything we do.

In return you will receive:

• Full training
• 22.5 hour contract
• 30 days per annum paid holiday (inclusive of bank holiday allowance)
• Life Insurance (4x annual salary post probationary)
• Generous staff discount (post probationary)
• Access to Perks at Work
  

If this sounds like the ideal role for you, wewould love to hear from you! Click apply and send us your CV andcovering letter.

We look forward to receiving your application.