Retail Sales Advisor - Dudley

Sky UK Limited; Dudley; On-site; GBP 22,000 - 23,000; Full time

Benefits offered by this job

Exclusive discounts on Sky products

Pension plan

Health and wellbeing initiatives

Additional perks

Job summary

Sky UK Limited is hiring a Retail Advisor to join our customer hub network. You will deliver live Sky product demonstrations, engage customers with enthusiasm, and help them choose the best package.

Expect a friendly, energetic environment with flexible hours across 32 hours per week, including weekends. With a base salary of £22,541 plus commission, you’ll play a key role in connecting customers to Sky while enjoying exclusive product discounts and a comprehensive benefits package.

Qualifications

• Excellent customer service and communication skills.
• Ability to listen and understand customer needs.
• Proactive approach to engaging customers and selling Sky products.

Responsibilities

• Deliver demonstrations of Sky products and services to customers.
• Engage with passersby and start conversations to showcase Sky offerings.
• Match customers with suitable packages and close sales where possible.
• Contribute to a welcoming, inclusive store environment and team culture.

Skills

Customer service

Communication

Active listening

Sales mindset

Job description

At Sky Retail we are the friendly faces connecting new customers to the world of Sky. We have a great opportunity for you to join our team as a Retail Advisor working in one of our unique customer hubs within The Mall, Blackburn.

• Salary: £22,541 basic salary with a competitive commission scheme on top

• Retail customer hub: Merry Hill Shopping Centre, Dudley (Sky store locator)

• Hours: 32 hours per week (working 4 days out of 7, including weekends and varied daily hours). We’re always there for our customers, if the shopping centre is open, so are we.

• Benefits: There’s a reason people can’t stop talking about #LifeAtSky. Enjoy exclusive discounts on Sky’s products and services, alongside a pension plan designed to secure your future. Prioritizing your wellbeing, we offer Health and Wellbeing initiatives as well as a range of additional perks!

What you’ll do:

We play a vital role in bringing Sky’s products & services to life for our customers, creating an incredible immersive experience and connecting them to more of what they love, every day.

• Our unique customer hubs have no barriers and no doors. You’ll attract & distract people walking by to engage in brilliant conversations, letting your personality shine.

• Look for new and creative ways to engage with our customers and deliver the best service in the country.

• You’ll deliver world-class demonstrations of the latest Sky products and services, expertly matching your customer with their ideal package.

• Be part of a team, building an inclusive culture where we can learn from each other, be authentic, and where everyone can thrive together.

What you’ll bring:

• A proactive and self-driven approach, paired with exceptional people skills. You excel at building meaningful connections, asking insightful questions, and demonstrating genuine curiosity.

• You'll actively listen to understand needs, provide the best possible solutions and ensure your customer feels heard, valued, and appreciated.

• A real passion for selling and creating opportunities through solutions.

• Show a keen interest in understanding every aspect of our business, with a strong focus on Sky’s products and services, as well as staying informed about the wider market.

Inclusion

Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Join us and enjoy plenty of on-the-job training and the support you need to get off to the best start at Sky.

To find out more about working with us, search #LifeAtSky on social media.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Thinking of joining the team, we would love to hear from you.