Retail Sales Advisor, Chester Store

LFC Foundation; Chester; On-site; GBP 20,000 - 25,000; Part time

Job summary

An established industry player is seeking a passionate Retail Sales Advisor to join their team at the Chester Store. This role is centered around delivering exceptional customer service and ensuring a top-notch shopping experience. You will engage with customers, handle sales and refunds, and manage stock effectively. This permanent position offers flexible hours, competitive pay, and numerous benefits, including high street discounts and opportunities for volunteering. Join a team that values diversity and inclusion while contributing to a vibrant retail environment.

Benefits

25 days holiday plus bank holidays

High street discounts

Volunteering opportunities

Options to purchase additional leave

Qualifications

• Recent retail and customer service experience in a customer-facing role.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Dealing with customer sales and refunds, focusing on customer care.
• Processing cash and card payments at the till.
• Managing stock shrinkage and cash flow controls.

Skills

Customer Service

Numeracy Skills

Literacy Skills

Interpersonal Skills

Communication Skills

Education

Retail Qualification

Customer Service Qualification

Job description

About The Role

We have an exciting opportunity for an individual to join our Liverpool FC team as a Retail Sales Advisor at our Chester Store. We’re looking for individuals who are passionate about customer service and enjoy working as part of a team. In this role, you will be responsible for ensuring that the overall customer experience within the Liverpool Football Club Store is of the highest standard.

What will you be doing?

1. Dealing with customer sales and refunds, focusing on customer care and experience.
2. Processing cash and card payments at the till.
3. Building product knowledge to advise customers on product selection.
4. Driving sales through upselling, increasing AVS, UPT, and Conversion rates.
5. Merchandising and display management.
6. Managing stock shrinkage and cash flow controls.
7. Supporting receiving and storing stock deliveries.

Who are we looking for?

Successful candidates will have recent retail and customer service experience in a customer-facing role, with excellent numeracy and literacy skills. Strong interpersonal and communication skills are essential, along with confidence in delivering excellent customer service and teamwork. Retail or customer service qualifications are advantageous. Flexibility to work varied hours is required.

Why should you apply?

Liverpool FC Retail operates across multiple channels with 7 stores, including locations at Anfield Stadium, Williamson Square, Chester, Belfast, Liverpool One, Swords Dublin, and ILAC Centre Dublin. We offer a wide range of products, with over a thousand items available, increasing during peak seasons.

This is a permanent role, working 16 hours per week across 5 days, including evenings, weekends, and matchdays. The main base will be our Chester store. We offer a competitive salary, 25 days holiday plus bank holidays, and options to purchase additional leave. Benefits include high street discounts, participation in various schemes, and volunteering opportunities through the LFC Foundation.

Liverpool FC values equality, diversity, and inclusion, maintaining high standards and leading initiatives in this area. We are committed to creating an inclusive workplace and encourage applicants from diverse backgrounds who share our passion for inclusivity.

We also prioritize safeguarding and the welfare of children and vulnerable adults, expecting all colleagues and volunteers to uphold this commitment.