Retail Sales Advisor - 30 Hours

DFS; King's Lynn; On-site; GBP 14,445 - 20,573; Full time

Benefits offered by this job

Competitive pay

Generous holiday allowance

Discounts for employees and family

Well-being perks

Pension and Sharesave schemes

Life Assurance & Sick Pay

Job summary

DFS in King's Lynn is seeking a Retail Sales Advisor to help customers find their perfect sofa or bed. The role focuses on building strong connections through friendly service and expert advice. Full training is offered, making it ideal for those without prior sales experience.

The position includes competitive pay, generous holiday allowance, and various well-being perks. Join us at DFS to contribute to a welcoming and inclusive workplace!

Qualifications

• Friendly and approachable mindset.
• No sales experience is necessary.

Responsibilities

• Build natural customer connections and deliver expert advice.
• Guide customers through the buying journey by asking thoughtful questions.
• Maintain showroom presentation.

Skills

Customer service skills

Active listening

Product expertise

Job description

About Us

DFS is a leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.

About the Role

As a Retail Sales Advisor, you are the heartbeat of the store, guiding customers to find the perfect sofa, bed, or finishing touches. You will use your passion for great service to bring comfort and joy into every customer’s home. This role requires a friendly and approachable mindset. Full training is provided; no sales experience is necessary.

What We Offer

• Competitive Pay & Work‑Life Balance: An hourly rate of £12.71 with a reliable schedule and uncapped commission potential.
• Store hours: 10:00–20:00 on weekdays, 10:00–18:00 on Saturdays, and 10:00–17:00 on Sundays. Weekend shifts occur on peak days to boost earnings.
• Growth and Training: Learn new skills and develop your career with us.
• Generous holiday allowance: The more you stay with us, the more time you receive, with the option to purchase additional holidays.
• Enhanced parental leave: Maternity, paternity and adoption leave with generous terms.
• Discounts: 30% off DFS and Sofology products for yourself, discounts for friends and family, and cashback at many retailers.
• Well‑being Perks: Access to healthcare services, an Employee Assistance Programme, and discounted gym memberships.
• Pension and Sharesave: Participation in our Group Pension and Sharesave schemes.
• Life Assurance & Sick Pay: Peace of mind through Life Assurance and Company Sick Pay.

Responsibilities

• Build natural customer connections, listen actively, and deliver expert advice.
• Demonstrate product expertise and confidently recommend the best options.
• Guide customers through the buying journey by asking thoughtful questions.
• Offer honest advice and maintain accuracy to build trust.
• Maintain showroom presentation to ensure a consistent and pleasant customer journey.
• Support teammates, share tips, and contribute to a fun, winning team environment.

Commitment to Inclusion

DFS is committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our colleague networks. We partner with organisations such as CarersUK, Doncaster Pride, and Diversity in Retail. We are an equal‑opportunity employer and look forward to building a workplace that reflects the communities we serve.

(All roles are subject to satisfactory DBS checks.)

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