Retail Sales Advisor

CASIO UK; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a Retail Sales Advisor to join their flagship store in London. This role is perfect for individuals who thrive in a dynamic retail environment and are passionate about delivering exceptional customer service. As the face of an iconic brand, you'll engage with customers, drive sales, and create unforgettable experiences. With comprehensive training provided, you'll become a product expert, contributing to a close-knit team that embodies energy and enthusiasm. Enjoy competitive benefits, including healthcare, annual leave, and opportunities for personal growth in a supportive atmosphere.

Benefits

33 days annual leave

Competitive salary & commission scheme

Healthcare benefits

Retirement plan with contributions

Employee discounts

Training and development opportunities

Employee support schemes

Social events

Qualifications

• Passion for customer service and sales.
• Ability to learn about technical products quickly.

Responsibilities

• Drive sales and achieve targets through customer engagement.
• Create memorable experiences and foster brand loyalty.

Skills

Customer Engagement

Sales Techniques

Communication Skills

Team Collaboration

Flexibility

Education

Previous Retail Experience

Customer Service Experience

Job description

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Job Details

• Job Title: Retail Sales Advisor (Brand Advisor)
• Job Type: Permanent, Full-Time (40hrs per week), Immediate Start
• Location: Onsite - Carnaby Street, London W1F 9QF
• Reports to: Store Manager; Assistant Store Manager

About The Role

At Casio, innovation is in our DNA. From the original G-SHOCK dream of an unbreakable watch, we've kept pushing boundaries - blending bold design, cutting-edge tech and real-world toughness.

G-SHOCK is more than a watch. It's a mindset. Tough. Independent. Limitless.

We are looking for a Retail Sales Advisor who embodies these values to join our flagship Carnaby Street store. You'll be the face of G-SHOCK, inspiring customers, creating memorable experiences, and representing a brand that stands for strength and style.

No watch experience? No problem. We will train you to become a product expert. All you need is passion, energy, and a desire to learn. Join a close-knit team of 5, bringing bold energy to the shop floor every day.

Key Responsibilities

1. Drive Sales and Achieve Targets
2. Engage with customers and convert conversations into sales
3. Recommend products confidently, explain features, and upsell where appropriate
4. Meet and exceed store sales targets and KPIs
5. Stay updated on promotions, new launches, and bestsellers

Create Unforgettable Experiences

1. Deliver genuine, memorable service that encourages repeat visits
2. Build strong customer relationships and foster brand loyalty

Own the Look and Feel

1. Maintain an inspiring store environment with sharp displays and fully stocked shelves
2. Ensure products are well-presented, priced, and ready to sell

Protect What Matters

1. Follow security, cash handling, and stock control procedures
2. Help minimize stock loss and uphold brand integrity

Support Store Activities

1. Assist with in-store activations, events, and merchandising
2. Contribute to social media efforts to boost store traffic and engagement

Grow Professionally

1. Participate in product training and become an expert
2. Continuously seek improvement and aim for personal and team goals

Minimum Requirements

• Energy and flexibility to work retail hours, including weekends
• Excellent people skills and confidence in customer interactions
• Previous retail or customer-facing experience
• Reliable, supportive team player
• Willingness to learn about technical products
• Attention to presentation and brand representation

Highly desirable: experience with watches/timepieces and fluency in another language.

Benefits

• 33 days annual leave including Bank Holidays
• Competitive salary & commission scheme
• Healthcare benefits from day one (Bupa Private Medical, etc.)
• Retirement plan with up to 14% contributions
• Employee discounts and retail perks
• Training and development opportunities
• Employee support schemes and social events