Retail Sales Advisor

ScS; Farnborough; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Pension Scheme

Colleague Discount

Career progression

Annual leave (33 days)

Job summary

ScS in Farnborough is hiring a Retail Sales Advisor to welcome customers, assist in selecting furniture, and process orders and finance apps. You’ll drive personal sales, hit KPIs, and collaborate with a team to deliver a 5-star customer experience.

You’ll ensure the showroom remains inviting, safe, and well-presented, while expanding knowledge of our poltronesofà range. A proactive, flexible team player with strong communication will thrive in this role.

Qualifications

• Experience in a customer-facing role.
• Sales-driven with a passion for delivering a 5-star customer experience.
• Flexibility to work shift patterns.
• Strong work ethic and a can-do attitude.

Responsibilities

• Welcome customers into the store and support them in finding the perfect piece of furniture for their home.
• Accurately complete customer orders and process finance applications.
• Accountable for delivering personal sales and KPIs.
• Work within the team to deliver a 5 star customer experience.
• Keep showrooms looking their best through general housekeeping and moving furniture as needed.
• Help ensure our showrooms are warm, friendly and safe for everyone.
• Develop and maintain knowledge on all poltronesofà products and services.
• Undertake other duties as required.

Skills

Customer service

Sales

Teamwork

Communication

Shift flexibility

Job description

What’s the opportunity?

As part of the Retail team, you’ll be based within our store in Farnborough welcoming customers in and talking to them about our gorgeous furniture.

Department: Retail

Location: Farnborough

Compensation: £24,026 - £27,113 / year

What does the role involve?

• Welcome customers into the store and support them in finding the perfect piece of furniture for their home
• Accurately complete customer orders and process finance applications
• Accountable for delivering personal sales and KPIs
• Work within the team to deliver a 5 star customer experience
• Make sure the showrooms look their best through general housekeeping, cleaning and moving furniture when it’s needed
• Help to make sure our showrooms are warm, friendly, safe environments for everyone within them
• Continuously develop and maintain knowledge on all poltronesofà products and services
• Undertake, as required, other duties in keeping with the general nature of the role

What’s in it for you?

• Basic salary between £24,026 - £27,112 with no cap on commission
• In this store, our Retail Sales Advisors earn on average £800 - £1200 per month on top of their basic salary
• Guaranteed commission of £400 per month in your first three months
• Competitions and incentives
• 33 days holidays including bank holidays
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Career progression
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Serviceli>Life assurance

Who are we looking for?

The most important thing for us is that you’re the right fit for our team. And if you’ve got a knack for making customers smile, can work confidently within a team environment and have buckets of energy and motivation, then we think you’d be perfect. While sales experience can sometimes be an advantage, it’s not a game-changer – personality and the ability to learn new skills is just as important!

We’re looking for the following qualities

• Sales driven with a passion for driving a 5 star customer experience
• Experience within a customer facing role
• A real people person – the ability to build strong relationships with our customers and colleagues
• A team player
• Flexibility to work shift patterns
• Strong work ethic, resilient, self-starter and a can do attitude