Retail Retention Manager

Flixmedia; London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading company in eCommerce is seeking a Retail Retention Manager for its London office. This role involves managing key retailer accounts across the US & Canada, enhancing relationships, and driving service adoption. You will be pivotal in ensuring these strategic partnerships thrive, all while contributing to product innovation. Join us to make a significant impact within a growing, dynamic environment with a strong emphasis on client engagement.

Benefits

Competitive salary and performance-based bonus

Contributory Pension, Death In Service

24 days holiday (rising to 27) + bank holidays + birthday day off!

Health perks: Medicash scheme, wellbeing apps, and enhanced parental pay

Exclusive discounts: Perkbox, Tastecard

Flexible working environment

Collaborative culture with significant growth opportunities

Qualifications

• Strong background in retail account management or client success in digital or SaaS.
• Experience in virtual and face-to-face client engagement across regions.
• Proactive and solutions-focused.

Responsibilities

• Own relationships with approximately 20 priority retailers in the US & Canada.
• Identify and develop new power-users within the existing network.
• Ensure regular reporting and maintenance of account status in Salesforce.

Skills

Relationship-building

Commercial mindset

Upselling

Lead generation

Strategic thinking

Tools

Salesforce

Job description

What's the role about?

Retail Retention Manager - US & Canada

Location:Farringdon, London EC1 (Hybrid)Contract:Permanent, Full Time (Monday to Friday, 37.5 hours/week)Salary:Competitive basic + bonus

Flixmedia powers content syndication across a network of 1,800+ global retailers—and keeping them engaged, happy, and commercially active is business-critical. As Retail Retention Manager, you’ll be the trusted partner and strategic driver behind those retailer relationships.

You’ll manage a portfolio of 20+ key accounts across US & Canada markets, getting close to their business, understanding their pain points, and championing Flixmedia’s services in a way that adds genuine value. This is about relationship depth, commercial creativity, and influence.

What You’ll Do

• Own and nurture relationships with circa.20 priority retailers across the US & Canada - proactively driving conversations, loyalty, and service adoption
• Be present. Expect to get in front of clients regularly - virtually, face-to-face, QBRs, and site visits
• Identify & develop new power-users within the existing network - focusing on those with the biggest commercial potential
• Drive lead generation by leveraging retailer connections to refer brands and categories back into the Flixmedia ecosystem
• Promote and upsell new services such as Brand Zones, Smart Syndication, and value-add tools
• Act as a bridge between Retailers and Client Relationship Managers, helping translate feedback into action
• Ensure your pipeline and account status are sharp in Salesforce, and support the Head of Retail with regular reporting
• Feed real-world retailer insights back into product development and innovation

What You Bring

• Strong background in retail account management or client success, preferably in digital, retail, or SaaS and across US and Canadian markets
• A natural relationship-builder with a commercial mindset - you know how to deliver value and spot opportunity
• Experienced in virtual plus face-to-face client engagement across regions
• Track record of upselling and generating leads from existing accounts
• Capable of balancing strategic thinking with day-to-day action
• Comfortable navigating CRM systems (Salesforce knowledge a plus)
• Proactive, hands-on, and solutions-focused - you don’t wait for the brief, you write it

Success Looks Like

• Churn kept to a minimum - retailer network is stable and engaged
• Regular cadence of QBRs delivered (virtual + in-person)
• Leads and referrals consistently generated from within network
• Brand zone adoption and upsell of services increasing year-on-year
• Your network is your net worth

What You’ll Get

• Competitive salary and performance-based bonus
• Contributory Pension, Death In Service
• 24 days holiday (rising to 27) + bank holidays + birthday day off!
• Health perks: Medicash scheme, wellbeing apps (Calm, WeCare, FoothFairy) and enhanced parental pay
• Exclusive discounts: Perkbox, Tastecard
• Flexible working environment, including opportunities for remote work
• A collaborative, high-performance culture with significant opportunities for growth

If you're energised by client engagement, strategic growth, and turning relationships into results—this is your next move. Apply now - we look forward to receiving your application.

Eligibility:Only candidates eligible to work in the UK without visa sponsorship now or in the future need apply.

More about us...

What do we do?At Flixmedia, we connect the world's top brands to the largest retailers across the globe and through the power of content syndication we enrich eCommerce shopper experiences. Armed with 17 years of experience in the e-commerce technology industry, our strengths lie in combining content, the latest technologies and our vast global retailer network to turn browsers into buyers. Our reach spans a network of 1600+ retailers across 90+ countries serving content and experiences from +100 of the world’s largest brands to billions of shoppers.

Our VisionFlixmedia exists to bring brands and retailers closer to their customers by offering a more informed and engaging shopper experience driven by data and enriched through innovative technologies. We continually invest and improve our products to deliver value over the long term for our clients across the globe.

What you’re getting into:At Flixmedia, our culture is driven by the value we provide, we combine years of experience with our hunger for constant innovation within the eCommerce space. Our values are driven by a combination of our people, products and passion. We value our people for who they are and for their knowledge, skills and experience as individuals and team members. We don’t want to be complacent and accept the status quo - we want to aim for more and embrace creativity when it comes to building our products and culture. We don’t always know the answer, but chances are, we are going to do our research and find out. Curiosity helps us constantly improve our offerings to be the trailblazers and never get left behind.

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