Retail Performance Manager

PayPoint plc; Enfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

PayPoint plc is seeking a driven Retail Performance Manager to own a portfolio of retailers across a defined territory in the UK. You will drive commercial performance using data, insight and coaching to maximise PayPoint products and services.

In this fast-paced, field-based role, you will build strong relationships with retailers, conduct compliance checks and deliver measurable results. You will record activity in CRM and contribute to continuous improvement across the business.

Qualifications

• Experience in field sales, account management or retail operations.
• Strong commercial mindset with ability to analyse data and identify opportunities.
• Excellent communication and relationship-building skills.
• Confident coaching and influencing independent retailers.

Responsibilities

• Own the commercial performance of your territory, driving revenue growth and product penetration.
• Deliver a structured programme of retailer visits (1,170 per year), aligned to our national tiering model.
• Use data and insight to identify opportunities and create targeted action plans.
• Coach and support retailers to improve in-store execution and performance.
• Promote and grow adoption of PayPoint's full product suite.
• Conduct compliance checks and ensure retailers meet required standards.
• Accurately record all activity and outcomes in CRM.
• Build strong, trusted relationships and act as the go-to contact for performance support.
• Share insight and feedback to support continuous improvement across the business.

Skills

Field sales

Account management

Retail operations

Data analysis

Communication

Relationship building

Coaching

Autonomy

Tools

CRM

Job description

We're looking for a driven Retail Performance Manager to take ownership of a portfolio of ~555 retailers within a defined territory.

This is a fast-paced, field-based role where you'll use data, insight and coaching to drive commercial performance, improve compliance, and help retailers maximise the value of PayPoint's products and services. You'll be at the heart of our network-building, building strong relationships and delivering measurable results.

What you'll be doing

• Own the commercial performance of your territory, driving revenue growth and product penetration
• Deliver a structured programme of retailer visits (1,170 per year), aligned to our national tiering model
• Use data and insight to identify opportunities and create targeted action plans
• Coach and support retailers to improve in-store execution and performance
• Promote and grow adoption of PayPoint's full product suite
• Conduct compliance checks and ensure retailers meet required standards
• Accurately record all activity and outcomes in CRM
• Build strong, trusted relationships and act as the go-to contact for performance support
• Share insight and feedback to support continuous improvement across the business

What success looks like

• Territory revenue growth and improved product penetration
• Strong compliance performance and reduced breaches
• Mystery shopping scores above 85%
• High levels of retailer satisfaction and engagement

What we're looking for

• Experience in field sales, account management, retail operations or similar
• Strong commercial mindset with the ability to analyse data and identify opportunities
• Excellent communication and relationship-building skills
• Confident coaching and influencing independent retailers
• Highly organised and comfortable working autonomously
• Experience working with small businesses or retail environments is desirable
• A high-impact role with real ownership of your territory
• Opportunity to make a visible difference to retailer success
• Work with a wide range of innovative products and services