Retail Optical Assistant

Vision Express; Wookey Hole; On-site; GBP 18,000 - 25,000; Part time

Benefits offered by this job

Frame allowance

Holiday allowance 33 days

Family & friends discounts

Free eye tests

Employee wellbeing support

OneSight Foundation support

Job summary

Vision Express Wells is looking for a Retail Optical Assistant to deliver confident personalised customer service, advise on eyewear and med-tech products, and help customers find the right frames.

Join a growing optical retailer backed by EssilorLuxottica, with opportunities to learn frame fittings, pre-screening eye tests, and contribute to a busy store at 43 High Street, Wells, Somerset.

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear, style, and comfortable with digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

Skills

Customer service

Eyewear knowledge

Communication

Digital tools

Job description

Retail Optical Assistant

Location

Wells

Position

Retail

Hours Per Week:

31 hours per week

Vacancy Type

Permanent

Retail Optical Assistant - Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference?

Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You'll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You'll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85-£520/month bonus - with uncapped potential for high performers. Your performance matters - and it pays off.

What We're Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we're a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail?

Where you'll be working

43 High Street, Wells, Somerset, BA5 2AE, United Kingdom