Retail Optical Assistant

Vision Express; Walsall; On-site; GBP 11,000 - 15,000; Part time

Benefits offered by this job

Frame/frame lens allowance

33 days holiday

Staff discounts

Wellbeing support

OneSight Foundation support

Job summary

Vision Express in Walsall is seeking a Retail Optical Assistant to join our team, delivering confident customer service, product advice and eye care expertise in-store. You will learn to adjust frames, assist with fittings, and support pre-screening eye tests using the latest optical technology while contributing to a smooth-running store and a positive customer experience.

This temporary role offers a 23-hour week with a competitive benefits package including frame/lens allowances, holiday,

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear, style, and comfortable with digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

Skills

Customer service

Communication

Retail experience

Digital tools

Tools

POS systems

Eyewear fitting tools

Job description

Retail Optical Assistant

Location Walsall

Position Retail

Hours Per Week 23 hours per week

Vacancy Type Temporary / Fixed Term Contract

Retail Optical Assistant - Vision Express

Where customer service meets premium eyewear and med-tech innovation. Are you looking for a retail role in eye care where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You'll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You'll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85-£520/month bonus - with uncapped potential for high performers. Your performance matters - and it pays off.

What We're Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we're a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.