Retail Optical Assistant

Vision Express (UK) Limited; Whitstable; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frame allowance

Lens benefits (unlimited)

Holiday entitlement (33 days)

Family & friends discounts

Free eye tests

Wellbeing support

OneSight Foundation support

Job summary

Vision Express (UK) Limited is seeking a Retail Optical Assistant to provide exceptional customer service, advise on eyewear, and assist with fittings in a fast-paced optical retail environment. You’ll work with premium brands and cutting-edge technology, contributing to a high-quality shopping experience.

The role offers opportunities to support pre-screening eye tests, engage with customers, and participate in store operations.

Qualifications

• Confident in delivering personalised customer service and product advice.
• Passionate about eyewear and comfortable using digital tools.
• Strong communicator with the ability to listen and understand customer needs.
• Positive team player with a can-do attitude.

Responsibilities

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

Skills

Customer service

Eyewear knowledge

Strong communication

Team player

Digital tools

Tools

POS systems

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85–£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail?