Retail Optical Assistant

Vision Express; Neath; On-site; GBP 20,000 - 32,000; Full time

Benefits offered by this job

Frames allowance

33 days holiday

Discounts

Free eye tests

Wellbeing support

OneSight Foundation

Job summary

Vision Express in the United Kingdom is inviting applications for a Retail Optical Assistant. You’ll deliver friendly, personalised service and provide product advice on premium eyewear and med-tech solutions.

Join a growing eyewear retailer backed by EssilorLuxottica, with opportunities to learn, progress, and contribute to customer care through fittings, repairs, and using the latest optical technology. Enjoy benefits like generous holiday, discounts, and wellbeing support.

Qualifications

• Experience delivering personalised customer service in a retail setting.
• Ability to explain product features and recommend eyewear clearly.
• Strong communication and listening skills for customer needs.
• Team-oriented with a can-do attitude.

Responsibilities

• Provide confident personalised service and product advice to customers.
• Assist with frame adjustments, fittings, and minor repairs.
• Support pre-screening eye tests using optical technology.
• Maintain store operations with admin and other tasks.

Skills

Customer service

Product advice

Communication

Team player

Digital tools

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85–£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can‑do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail?