Retail Optical Assistant

Vision Express; West Yorkshire; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Frames discount

Holiday allowance

Family discounts

Wellbeing support

OneSight Foundation support

Job summary

Vision Express is recruiting an Optical Assistant to provide confident, personalised service and expert product advice in-store. You will learn frame adjustments, assist with fittings and support pre-screening eye tests using the latest optical technology.

Join a leading optical retailer backed by EssilorLuxottica, with generous benefits and opportunities to grow your career within a global med‑tech business.

Qualifications

• Confident engaging with customers and advising on products.
• Passionate about eyewear and comfortable with digital tools.
• Strong communicator who listens to customer needs.

Responsibilities

• Deliver personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Eye care knowledge

Digital tools

Team collaboration

Tools

POS systems

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference?

Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85–£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

At Vision Express, we’re committed to providing you with everything you need to unlock your potential.