Retail Optical Assistant

Vision Express; Royal Leamington Spa; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

Frames allowance and lens discounts

Holiday entitlement (33 days)

Discounts for family and friends

Free eye tests

Wellbeing support

OneSight Foundation involvement

Job summary

Vision Express is hiring a Retail Optical Assistant in the UK to blend customer service with premium eyewear and med-tech innovation. You will warmly engage customers, advise on products, assist with fittings, and support minor repairs.

You’ll help with pre-screening eye tests using the latest optical technology and keep store admin running smoothly. Join a growing optical retailer backed by EssilorLuxottica, offering strong career development, store diversity across the UK, Ireland, and Jersey,

Qualifications

• Confident, engaging with customers and recommending products.
• Excellent communication and listening skills.
• Team player with a can-do attitude.
• Comfortable using digital tools in a retail environment.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Communication

Digital tools

Job description

Retail Optical Assistant – Vision Express Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85–£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.