Retail Optical Assistant

Vision Express; Wales; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Retail Optical Assistant, der Kunden bei der Auswahl von Brillen hilft und exzellenten Kundenservice bietet. In dieser Rolle spielen Sie eine entscheidende Rolle, um sicherzustellen, dass Kunden ihre Sehanforderungen optimal erfüllen können. Sie werden in einem dynamischen Umfeld arbeiten, das Ihnen die Möglichkeit bietet, sich in einem Team zu entfalten und Ihre Fähigkeiten im Kundenservice weiterzuentwickeln. Flexible Arbeitszeiten und zahlreiche Vorteile machen diese Position besonders attraktiv für alle, die eine Karriere im Einzelhandel anstreben.

Benefits

Verkauf und leistungsabhängiger Bonus

Pensionsplan

Lebensversicherung - 2x Ihr Grundgehalt

Kostenlose Brillen jährlich

Mitarbeiterrabatte für Freunde und Familie

33 Tage Jahresurlaub

Flexible Gesundheitsleistungen

Mitarbeiterunterstützungsprogramm

Flexible Lebensstilvorteile

Qualifications

• Erfahrung im Kundenservice und Fähigkeit, professionelle Begriffe verständlich zu erklären.
• Fähigkeit, in einem schnelllebigen Einzelhandelsumfeld ruhig zu bleiben.

Responsibilities

• Kunden bei der Auswahl von Brillen und Anpassungen unterstützen.
• Verwaltung von Kundenakten und Terminen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Aufmerksamkeit für Details

Produktkenntnisse (Brillen, Linsen)

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.

We are open to discussing flexible working options to fit around your lifestyle, whether that means hours to fit around the school run or a compressed week.

Who are we?

We are Vision Express - with over 550 stores across the UK and Ireland, offering a variety of working environments from busy city centre flagship stores to smaller village or coastal locations. As part of the EssilorLuxottica family, the global leader in lenses, frames, and sunglasses, we are home to renowned brands such as Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.

Who is the perfect candidate?

• Provide excellent customer service with personalized assistance
• Build rapport and communicate effectively, translating professional terminology into understandable language
• Maintain accurate customer records, prescriptions, and requirements with attention to detail
• Work well as part of a team
• Handle challenging situations calmly in a fast-paced retail environment
• Show confidence, passion, and enthusiasm
• Understand our optical products and services, including frames, lenses, and contact lenses, and promote them effectively
• Keep the store organized and visually appealing, following marketing guidelines

Additional benefits

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life Assurance - 2x your basic annual salary
• Free eyewear annually from day one
• Opportunity to get involved in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Employee Assistance Program for confidential support
• 33 days annual leave, increasing with service, plus options to buy or sell holiday
• Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
• Participation in company-wide community and knowledge-sharing initiatives
• Flexible lifestyle benefits such as Gymflex, Dining Cards, discounted travel insurance, experience days, and Cycle to Work Scheme