Retail Optical Assistant

VISION EXPRESS; Bangor; On-site; GBP 22,000 - 28,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Retail Optical Assistant, der Kunden bei der Auswahl von Brillen unterstützt und hervorragenden Kundenservice bietet. In dieser Rolle helfen Sie, die Bedürfnisse der Kunden zu erfüllen, indem Sie eine freundliche und professionelle Beratung bieten. Sie tragen dazu bei, dass jeder Kunde mit einer perfekten Lösung für seine Sehbedürfnisse zufrieden ist. Flexible Arbeitszeiten und zahlreiche Vorteile machen diese Position besonders attraktiv. Wenn Sie eine Leidenschaft für Kundenservice und Augenoptik haben, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Verkauf und leistungsbasierte Boni

Pensionsplan und Lebensversicherung

Jährliche kostenlose Brille

Rabatte für Freunde und Familie

Gesundheitsleistungen

33 Tage Urlaub

Flexible Lebensstilvorteile

Qualifications

• Exzellente, personalisierte Kundenbetreuung und Unterstützung.
• Fähigkeit, technische Begriffe in verständliche Sprache zu übersetzen.

Responsibilities

• Kunden bei der Auswahl von Brillen helfen und Anpassungen vornehmen.
• Voruntersuchungen der Augen durchführen und administrative Aufgaben erledigen.

Skills

Kundenservice

Kommunikation

Teamarbeit

Detailgenauigkeit

Produktkenntnis

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you'll assist customers in finding eyewear that meets their needs, help with frame adjustments, repairs, and fittings, and perform pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.

Your goal is to provide excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers 'See More and Be More' by offering tailored, effective service to maximize their visual potential and enhance their lifestyle.

We are open to discussing flexible working hours to suit your needs, whether around school runs or a compressed week.

Who are we?

We are Vision Express, with over 550 stores across the UK and Ireland, offering a variety of working environments from city centre flagship stores to smaller village or coastal locations. We are part of the EssilorLuxottica family, the global leader in lenses, frames, and sunglasses, home to brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.

Who is the perfect candidate?

• Provide excellent, personalized customer service, addressing customer needs and concerns
• Communicate effectively and build rapport, translating technical terminology into understandable language
• Maintain accurate customer records, prescriptions, and requirements with attention to detail
• Work collaboratively as part of a team
• Handle challenging situations calmly in a fast-paced retail environment
• Show confidence, passion, drive, and enthusiasm
• Have knowledge of optical products and services, and promote them to meet store targets
• Maintain an organized and visually appealing store environment according to marketing guidelines

Additional information

• Sales and performance-based bonuses and incentives
• Pension scheme and Life Assurance (2x salary)
• Annual free eyewear from day one
• Opportunities to participate in the OneSight Foundation
• Discounts for friends and family
• Confidential Employee Assistance Program
• 33 days annual leave, increasing with service, with buy/sell options
• Flexible health benefits including Health Cash Plan, additional life cover, critical illness, and dental plans
• Company-wide community and knowledge sharing
• Flexible lifestyle benefits like Gymflex, dining cards, travel insurance, experience days, and bicycle schemes
• And much more!