Retail Optical Assistant

Vision Express; Salterforth; Hybrid; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Frames allowance

Lenses unlimited discount

33 days holiday (buy/sell)

Eye tests free

Wellbeing support

OneSight Foundation support

Job summary

Vision Express is seeking an enthusiastic Retail Optical Assistant to join our optical retail team. You will deliver confident, personalised customer service, advise on frames and lenses, and support frame adjustments and minor repairs using the latest optical tech.

In this role you’ll assist with pre-screening eye tests, contribute to a smooth running store, and engage customers with fashion-forward eyewear choices while enjoying competitive benefits and development opportunities.

Qualifications

• Excellent customer service and product advice skills.
• Genuine interest in eyewear and fashion accessories.
• Comfortable using digital tools and devices.
• Positive, proactive team player with good listening skills.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer engagement

Eyewear passion

Team player

Strong communication

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference?
Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85–£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail?