Retail Optical Assistant

Vision Express; Swansea; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Frame allowance

33 days holiday

Family & friends discounts

Free eye tests

Wellbeing support

OneSight Foundation support

Job summary

Vision Express is a leading optical retailer in the UK and part of EssilorLuxottica. We are seeking a Retail Optical Assistant who combines customer service with premium eyewear knowledge and tech-enabled care to help customers find the right frames and lenses.

Join our team at Vision Express to enjoy a competitive base salary, a generous holiday allowance, discounts, wellbeing support, and opportunities to contribute to global vision via the OneSight Foundation. Apply now to start your career.

Qualifications

• Confidently engage with customers and advise on frames.
• Positive team player with strong communication.
• Comfortable using digital tools for eyewear retail.
• Passion for eyewear and trends.

Responsibilities

• Deliver personalised customer service and product advice.
• Adjust frames, assist fittings, and carry out minor repairs.
• Support pre-screening eye tests using optical technology.
• Keep the store running smoothly with admin tasks.

Job description

Retail Optical Assistant - Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference?

Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85-£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail? Apply now and see your future clearly.