Retail Optical Assistant

Vision Express; Romford; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Frames allowance

33 days holiday with buy/sell options

Friend & family discounts

Eye tests free

Employee wellbeing support

OneSight Foundation support

Job summary

Vision Express is hiring a Retail Optical Assistant in Romford to deliver personalised customer service, advise on eyewear, and support pre-screening eye tests using the latest optical technology. You will also assist with fittings and minor repairs while keeping store operations smooth.

Join a leader in optical retail backed by EssilorLuxottica, with opportunities to grow and contribute to global vision initiatives. Energetic, customer-focused candidates are encouraged to apply.

Qualifications

• Strong customer service and interpersonal skills.
• Interest in eyewear, fashion, and digital tools.
• Positive team player with good communication.

Responsibilities

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using optical technology
• Keep the store running smoothly with admin and support tasks

Skills

Customer service

Product advice

Frame adjustments

Digital tools

Communication

Tools

Eye care tech

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85–£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.