Retail Optical Assistant

Vision Express; Reigate; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frames allowance

33 days holiday

Employee discounts

Free eye tests

Wellbeing support

OneSight Foundation support

Job summary

Vision Express, a leading optical retailer and part of the EssilorLuxottica group, invites you to join as a Retail Optical Assistant. You’ll deliver confident, personalised service, advise on premium eyewear, and help customers choose frames while learning technical adjustments and minor repairs.

You’ll contribute to pre-screening eye tests and support store operations with friendly, efficient service. With global backing and strong career development, this is a role for eye-care enthusiasts.

Qualifications

• Experience in delivering customer-focused service in a retail environment.
• Interest in eyewear and fashion with a passion for premium products.
• Comfort using digital tools and basic tech at the point of sale.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Frame adjustments

Eye tests support

Digital tools

Tools

Retail software

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85–£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.