Retail Optical Assistant

VISION EXPRESS; Maidstone; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frame allowance

Discounts on frames & lenses

33 days holiday (buy/sell)

Free eye tests

Wellbeing support

OneSight Foundation involvement

Job summary

Vision Express (UK) Limited is seeking an Optical Assistant in a retail setting focused on premium eyewear and med-tech innovation. You will deliver personalised customer service and advice on products, with opportunities to learn frame adjustments, fittings, and minor repairs while supporting pre-screening eye tests with advanced optical tech.

The role offers a path to growth, team collaboration, and involvement in a leading optical retailer backed by EssilorLuxottica.

Qualifications

• Customer service experience with people-facing roles.
• Interest in eyewear, style and tech.
• Comfort with using digital tools to assist customers.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Digital tools

Team player

Strong communicator

Job description

Retail Optical Assistant - Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference?

Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You'll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You'll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85-£520/month bonus - with uncapped potential for high performers. Your performance matters - and it pays off.

What We're Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we are a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.