Retail Optical Assistant

VISION EXPRESS; Bury St Edmunds; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Frames discount

Free eye tests

33 days holiday

Family & friends discounts

Wellbeing support

Job summary

Vision Express, part of EssilorLuxottica, is hiring a Full-time Retail Optical Assistant in the UK. You’ll deliver personalised customer service, advise on products, and help with fittings and minor repairs while supporting pre-screening eye tests with the latest optical tech. Join a growing med-tech business with strong brand partners.

Benefits include generous holiday, eyewear discounts, free eye tests, wellbeing support, and opportunities to contribute to global vision initiatives.

Qualifications

• Customer-facing experience is required.
• Excellent communication and active listening skills.
• Interest in eyewear and frames styling.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Sales advice

Eyewear knowledge

Digital tools

Tools

Frame fitting tools

Job description

Retail Optical Assistant - Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference?

Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You'll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You'll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85-£520/month bonus - with uncapped potential for high performers. Your performance matters - and it pays off.

What We're Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we're a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.