Retail Optical Assistant

Vision Express; Ilford; On-site; GBP 18,000 - 32,000; Part time

Benefits offered by this job

Frames allowance

33 days holiday

Family & friends discounts

Free eye tests

Employee wellbeing

OneSight Foundation

Job summary

Vision Express in Ilford is seeking a Retail Optical Assistant to join our team on a part-time, temporary contract. You will deliver personalised customer service, advise on eyewear, assist with fittings, and support frame repairs in-store.

You’ll use digital tools, engage with customers, and contribute to a smooth-running shop. The role offers frame/ lens perks, holiday buy/sell options, and employee discounts in a growing optical business.

Qualifications

• Confident engaging with customers and recommending products
• Passionate about eyewear and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Responsibilities

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

Job description

Retail Optical Assistant

Location : Ilford

Position : Retail

Hours Per Week : 23.25 hours per week

Vacancy Type : Temporary / Fixed Term Contract

Retail Optical Assistant - Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference?

Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You'll Do

• Deliver confident personalised customer service and product advice


• Learn to adjust frames, assist with fittings, and carry out minor repairs


• Support pre-screening eye tests using the latest optical technology


• Keep the store running smoothly with admin and support tasks

What You'll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.


• 33 days holiday with buy/sell options


• Family & friends discounts + free eye tests


• Employee wellbeing support


• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85-£520/month bonus - with uncapped potential for high performers. Your performance matters - and it pays off.

What We're Looking For

• Confident engaging with customers and recommending products


• Passionate about eyewear, style, and comfortable with digital tools


• Positive team player with a can-do attitude


• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we're a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.