Retail Optical Assistant

VISION EXPRESS; Hemel Hempstead; On-site; GBP 18,000 - 25,000; Full time

Job summary

As a Retail Optical Assistant at a leading optical retailer, you will assist customers in selecting eyewear, perform fittings, and provide exceptional service. You'll work in a dynamic team environment, ensuring customer satisfaction and maintaining store standards. The role offers flexibility in hours and various benefits, including performance bonuses and health plans.

Benefits

Sales and performance-based bonuses

Pension scheme

Life Assurance (2x your basic annual salary)

Free eyewear annually

Employee Assistance Program

33 days of annual leave

Flexible health benefits

Flexible lifestyle benefits

Qualifications

• Provide personalized assistance and address customer needs.
• Maintain accurate customer records with attention to detail.
• Handle challenging situations calmly in a retail environment.

Responsibilities

• Assist customers in selecting eyewear and perform fittings.
• Conduct pre-screening eye examinations and administrative tasks.
• Ensure excellent customer service and store appearance.

Skills

Customer Service

Communication

Attention to Detail

Teamwork

Knowledge of Optical Products

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines with customer queries, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective service to help them maximize their visual potential and enhance their lifestyle.

Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether you prefer hours to fit around the school run or a compressed week, we are open to discussing flexible options further.

Who are we?

We are Vision Express, with over 550 stores across the UK and Ireland, offering a variety of working environments from busy city centre flagship stores to smaller village locations and coastal stores. We are part of the EssilorLuxottica family, the global leader in designing, manufacturing, and distributing lenses, frames, and sunglasses. Our portfolio includes renowned brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, Oliver Peoples, and over 20 licensed brands.

Who is the perfect candidate?

• Provide excellent customer service with personalized assistance, addressing customer needs and concerns
• Build rapport and communicate effectively, translating professional terminology into understandable language for patients
• Maintain accurate customer records, prescriptions, and requirements with exceptional attention to detail
• Work collaboratively as part of a team across the store
• Handle challenging situations calmly in a fast-paced retail environment
• Show confidence, passion, drive, and enthusiasm
• Have knowledge of optical products and services, including frames, lenses, and contact lenses, and promote these to meet store targets
• Organize and maintain the store's appearance, keeping it tidy and stocked according to marketing guidelines

Additional information you should know:

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life Assurance (2x your basic annual salary)
• Free eyewear annually from day one of joining
• Opportunities to participate in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family throughout the year
• Employee Assistance Program offering confidential support
• 33 days of annual leave, increasing with service, with options to buy or sell holiday
• Flexible health benefits including Health Cash Plan, additional life cover, critical illness cover, and dental plan
• Opportunities for peer-to-peer knowledge sharing within the company
• Flexible lifestyle benefits such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and bicycle discounts via the Cycle to Work Scheme