Retail Optical Assistant

VISION EXPRESS; Derby; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join a leading optical retailer as a Retail Optical Assistant where you'll assist customers in finding the perfect eyewear and provide exceptional service. In addition to ensuring a friendly shopping experience, you'll be part of a supportive team, contributing to store operations and customer satisfaction. This role offers flexible working arrangements, bonuses based on performance, and various employee benefits including free eyewear and annual leave.

Benefits

Sales and performance-based bonus

Pension scheme

Life Assurance - 2x your basic salary

Free eyewear annually

Discounts for friends and family

33 days annual leave

Flexible health benefits

Employee Assistance Program

Flexible lifestyle benefits

Qualifications

• Great communication skills and ability to translate technical terms for patients.
• Proficient in maintaining accurate records and prescriptions.
• Knowledge of optical products including frames and lenses.

Responsibilities

• Assist customers in selecting eyewear and perform frame adjustments.
• Handle administrative tasks like scheduling appointments and processing payments.
• Ensure the store is organized and visually appealing.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Ability to work under pressure

Product knowledge

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines with customer queries, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective service to maximize their visual potential and enhance their lifestyle.

Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether these hours fit around the school run or you prefer a compressed week, we are open to discussing flexible options with you further.

Who are we?

We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store, or in one of our coastal locations, we're sure we will have the perfect solution for you!

Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses! We are home to the most loved and widely-recognized vision care and eyewear brands in the world, including Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, along with over 20 prestigious licensed brands.

Who is the perfect candidate?

• Provide excellent customer service, with the ability to offer personalized assistance and address customer needs and concerns
• Great communication skills and rapport building to translate professional terminology into understandable language for patients
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide the best service and product recommendations
• Ability to work as part of a team across the store
• The ability to work under pressure and handle challenging situations in a fast-paced retail environment
• Confidence, passion, drive, and enthusiasm
• Knowledge of optical products and services, including frames, lenses, and contact lenses, with the ability to inform and promote products to meet store targets
• Maintain the store's appearance, keeping it organized and stocked to provide a visually appealing environment, in line with marketing guidance

Anything else you should know?

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life Assurance - 2x your basic annual salary
• Free eyewear annually from day one of joining
• Opportunities to participate in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family throughout the year
• Employee Assistance Program offering confidential support and advice
• 33 days annual leave, increasing with service, with buy/sell holiday options
• Flexible health benefits, including Health Cash Plan, additional Life cover, Critical Illness, and Dental Plan
• Opportunities for peer-to-peer knowledge sharing through internal channels
• Flexible lifestyle benefits such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and bicycle schemes
• And much more!