Retail Optical Assistant

Vision Express

Coventry

On-site

GBP 21,000 - 27,000

Full time

14 days+

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Benefits offered by this job

Frame allowance

33 days holiday

Family discounts

Wellbeing support

OneSight Foundation support

Job summary

Vision Express in the United Kingdom is seeking a Retail Optical Assistant to deliver excellent customer service and expert product advice in a premium eyewear environment. You will engage with customers, recommend frames, and contribute to a high-quality shopping experience.

You’ll learn to adjust frames, assist with fittings, and perform minor repairs, while supporting pre-screening eye tests using the latest optical technology.

Qualifications

Confident engaging with customers and recommending products.
Passionate about eyewear, style, and comfortable with digital tools.
Positive team player with a can-do attitude.
Strong communicator who listens and understands customer needs.

Responsibilities

Deliver confident personalised customer service and product advice
Learn to adjust frames, assist with fittings, and carry out minor repairs
Support pre-screening eye tests using the latest optical technology
Keep the store running smoothly with admin and support tasks

Skills

Customer service

Eyewear knowledge

Digital tools

Team player

Communication

Tools

POS system

Job description

Retail Optical Assistant - Vision Express
Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference?
Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You'll Do

Deliver confident personalised customer service and product advice
Learn to adjust frames, assist with fittings, and carry out minor repairs
Support pre-screening eye tests using the latest optical technology
Keep the store running smoothly with admin and support tasks

What You'll Get

£350 towards frames or designer sunglasses, with unlimited spend on lenses.
33 days holiday with buy/sell options
Family & friends discounts + free eye tests
Employee wellbeing support
Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85-£520/month bonus - with uncapped potential for high performers. Your performance matters - and it pays off.

What We're Looking For

Confident engaging with customers and recommending products
Passionate about eyewear, style, and comfortable with digital tools
Positive team player with a can-do attitude
Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we're a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

We are Pioneers bringing heritage into the future

We're deeply rooted in our legacy - proud of where we came from, yet always innovating and improving the rules of the eyewear and eyecare game. We never stop learning, nor would we want to. We see our search for innovative solutions as an ongoing journey, not a destination. We're curious - keeping up with trends, gathering insight, and thinking about where we can go next.

At Vision Express, we give optometrists the equipment, time, and support to step out with confid...

Retail Optical Assistant - Vision ExpressWhere customer service meets pre...

Retail Optical Assistant - Vision ExpressWhere customer service meets premium eyewea...

Retail Optical Assistant - Vision ExpressWhere customer service meets pre...

At Vision Express, we give optometrists the equipment, time, and support to step out with confid...

Retail Optical Assistant - Vision ExpressWhere customer service meets pre...

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