Retail Optical Assistant

Vision Express; City of Edinburgh; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Frames discount

Free eye tests

33 days holiday

Wellbeing support

OneSight Foundation support

Employee discounts

Résumé du poste

Vision Express in Edinburgh is seeking an Optical Assistant to deliver personalised customer service, advise on eyewear products, and assist with fittings and minor repairs. You will support pre-screening eye tests using up-to-date optical technology and help keep the store running smoothly with admin tasks.

The role focuses on customer engagement, teamwork, and comfort with digital tools, in a fast-paced retail environment within a leading optical brand.

Qualifications

• Confident customer engagement and product recommendation.
• Good communication with customers.
• Comfortable using digital tools to assist customers.

Responsabilités

• Provide personalised customer service and product advice.
• Assist with frame fittings and minor repairs.
• Support pre-screening eye tests with optical technology.
• Maintain store operations and administrative tasks.

Connaissances

Customer service

Communication

Digital tools

Description du poste

Retail Optical Assistant - Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference?

Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85-£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.