Retail Optical Assistant

Vision Express; Matlock Bath CP; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Frames allowance

33 days holiday

Staff discounts

Free eye tests

Wellbeing support

OneSight Foundation involvement

Job summary

Vision Express in the United Kingdom is hiring a Retail Optical Assistant to deliver confident personalised customer service, advise on frames and lenses, and support minor repairs. You’ll work with the latest eyewear technology and be part of a growing med-tech business backed by EssilorLuxottica.

Join a large network of stores, enjoy a generous benefit package including frame allowances, 33 days holiday, staff discounts, and wellbeing support.

Qualifications

• Confidently engage with customers and recommend products.
• Passionate about eyewear, style, and using digital tools.
• Strong communication that listens to customer needs.
• Positive team player with a can-do attitude.

Responsibilities

• Deliver personalized customer service and product advice.
• Assist with fittings, frame adjustments, and minor repairs.
• Support pre-screening eye tests with the latest optical tech.
• Keep store operations running smoothly with admin tasks.

Skills

Customer engagement

Product recommendations

Communication skills

Team player

Tools

Digital tools

Job description

Retail Optical Assistant - Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference?

Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85-£520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail?