Retail Optical Assistant

VISION EXPRESS; Canterbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Augenoptik sucht einen Retail Optical Assistant, der leidenschaftlichen Kundenservice bietet. In dieser spannenden Rolle unterstützen Sie Kunden bei der Auswahl von Brillen und Kontaktlinsen, führen Anpassungen durch und erledigen administrative Aufgaben. Sie werden Teil eines dynamischen Teams, das sich der Förderung der visuellen Gesundheit und des Lebensstils der Kunden widmet. Flexible Arbeitszeiten und zahlreiche Vorteile machen diese Position besonders attraktiv. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Verkauf und leistungsbasierte Boni

Pensionsplan

Lebensversicherung - 2 x Ihr Grundgehalt

Jährliche kostenlose Brille

Mitarbeiterrabatte

33 Tage Jahresurlaub

Flexible Gesundheitsleistungen

Mitarbeiterhilfeprogramm

Flexible Lebensstilvorteile

Möglichkeiten zur Teilnahme an Initiativen

Qualifications

• Erfahrung im Kundenservice und der Unterstützung von Kundenbedürfnissen.
• Fähigkeit, unter Druck zu arbeiten und Herausforderungen zu bewältigen.

Responsibilities

• Hilf Kunden bei der Auswahl und Anpassung von Brillen und Kontaktlinsen.
• Führe administrative Aufgaben wie Terminplanung und Zahlungsabwicklung durch.

Skills

Kundenservice

Kommunikationsfähigkeiten

Detailgenauigkeit

Teamarbeit

Druckbewältigung

Produktkenntnisse (optische Produkte)

Organisationsfähigkeiten

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines with customer queries, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave satisfied, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.

Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week, we are open to discussing flexible options further.

Who are we?

We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store, or in one of our coastal locations, we're sure we will have the perfect solution for you!

Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, complemented by over 20 prestigious licensed brands.

Who is the perfect candidate?

• Provide excellent customer service, with the ability to offer personalised assistance and address customer needs and concerns
• Great communication and rapport-building skills to translate professional terminology into language understandable to patients
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide the best service and product recommendations
• Ability to work as part of a team with colleagues across the store
• Work effectively under pressure and handle challenging situations in a fast-paced retail environment
• Confidence, passion, drive, and enthusiasm
• Knowledge of optical products and services, including frames, lenses, and contact lenses, and the ability to inform and promote these to customers to help achieve store targets
• Maintain the store's look and feel, keeping it organised and stocked, to provide a visually appealing environment in line with marketing guidance

Anything else you should know?

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life Assurance - 2 x your basic annual salary
• Free eyewear annually with eligibility from day one
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family throughout the year
• Employee Assistance Program offering confidential support and advice on various topics
• 33 days annual leave, increasing with service, plus options to buy or sell holiday
• Flexible health benefits, including Health Cash Plan, additional Life cover, Critical Illness cover, and Dental Plan
• Opportunities to join company-wide community and knowledge-sharing initiatives
• Flexible lifestyle benefits such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and discounted bicycles via Cycle to Work Scheme
• And much more!