Retail Optical Assistant

Vision Express; Larkhill; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Frames allowance

Friends discount

Free eye tests

Wellbeing support

OneSight support

Job summary

Vision Express is hiring a Retail Optical Assistant to deliver personalised customer service, advise on frames and lenses, and assist with fittings and minor repairs. You will support pre-screening eye tests using the latest optical tech and help run the store efficiently with admin tasks.

The role offers monthly bonus potential on top of base pay and is based in our UK stores. Passion for eyewear and customer care is essential, with a collaborative team environment and opportunities to grow

Qualifications

• Customer service experience in retail preferred.
• Interest in eyewear and med-tech innovations.
• Strong communication and a can-do attitude.

Responsibilities

• Provide personalised customer service and product guidance.
• Assist with frame adjustments, fittings and minor repairs.
• Support pre-screening eye tests with optical tech.
• Handle admin and store tasks to keep the shop running smoothly.

Skills

Customer service

Product advice

Eyewear knowledge

Digital tools

Communication

Team player

Tools

Frame fitting tools

Eyewear fittings

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and med-tech innovation.

Are you looking for a retail role in eye care where you can grow, learn, and make a difference?

Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses.
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85-£520/month bonus - with uncapped potential for high performers. Your performance matters - and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med-tech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.