Retail Optical Assistant

Vision Express; Bangor, Derry/Londonderry, Belfast, Telford, Chester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading optical retailer as a Retail Optical Assistant, where you'll help customers find the perfect eyewear. Your role involves customer interactions, frame adjustments, and administrative duties, all aimed at enhancing customer satisfaction. With flexible working hours and a supportive team environment, you'll thrive in a dynamic retail setting while contributing to our mission of maximizing visual potential.

Benefits

Sales and performance-based bonuses

Pension scheme

Life Assurance (2x your basic salary)

Free eyewear annually

33 days annual leave

Flexible health benefits

Discounts for friends and family

Qualifications

• Excellent personalized customer service.
• Effective communication of professional terminology.
• Accurate record maintenance with attention to detail.

Responsibilities

• Assist customers in selecting eyewear and conduct fittings.
• Handle administrative tasks like scheduling appointments.
• Deliver excellent customer service to ensure satisfaction.

Skills

Customer Service

Communication

Attention to Detail

Teamwork

Problem Solving

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist customers in finding and selecting eyewear that meets their needs. Your responsibilities include frame adjustments, repairs, fittings, and possibly conducting pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, managing customer queries via phone, and processing payments.

Your main goal is to deliver excellent customer service, ensuring customers leave satisfied with eyewear that fits well and meets their vision requirements. You will contribute to our mission of helping customers ‘See More and Be More’ by providing tailored, effective service that maximizes their visual potential and enhances their lifestyle.

We are open to discussing flexible working hours to fit your needs, whether around school runs or a compressed workweek.

Who are we?

We are Vision Express, with over 550 stores across the UK and Ireland, offering diverse working environments from city centres to coastal locations. As part of the EssilorLuxottica family, we are part of a global leader in designing, manufacturing, and distributing lenses, frames, and sunglasses, including brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.

Who is the perfect candidate?

• Provide excellent, personalized customer service, addressing individual needs and concerns.
• Communicate effectively, translating professional terminology into understandable language for customers.
• Maintain accurate customer records, prescriptions, and requirements with exceptional attention to detail.
• Work well as part of a team across the store.
• Handle challenging situations calmly in a fast-paced retail environment.
• Show confidence, passion, drive, and enthusiasm.
• Understand our optical products and services, and promote them to meet store targets.
• Keep the store organized, stocked, and visually appealing, following marketing guidelines.

Additional information

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life Assurance (2x your basic salary)
• Free eyewear annually from day one
• Opportunities to participate in the OneSight Foundation
• Discounts for friends and family
• Confidential Employee Assistance Program
• 33 days annual leave, increasing with service, with buy/sell options
• Flexible health benefits including Cash Plan, additional life cover, critical illness, and dental plans
• Opportunities for peer-to-peer knowledge sharing
• Flexible lifestyle benefits like Gymflex, Dining Cards, Travel Insurance discounts, Experience Days, and Cycle to Work Scheme