Retail Operations Manager

MAG (Airports Group); Liverpool City Region; On-site; GBP 30,000 - 40,000; Full time

Job summary

MAG (Airports Group) is looking for a Commercial Operations Manager at Manchester Airport. In this role, you will manage retail operations, ensuring strong partnerships and excellent guest experiences, while also focusing on maximizing profitability and operational standards. The ideal candidate will have significant retail management experience and strong communication skills.

Benefits

Flexible company pension plan

Free parking

Subsidised public transport

Company discounts

2 volunteering days per year

Free VirtualGP service

Care Concierge service

Qualifications

• Experience in a busy retail or airport environment at Assistant Manager level or higher.
• Ability to work under pressure and lead teams effectively.

Responsibilities

• Manage the commercial operation and maintain relationships with retail partners.
• Influence commercial strategies to maximize revenues and operational efficiency.
• Ensure retail readiness for changes in seasonality and demand.

Skills

Commercial awareness

Problem solving

Communication

Stakeholder management

Team leadership

Job description

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Every year, Manchester Airport connects over 30 million passengers with more than 200 destinations across the globe. As the third largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.

Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free VirtualGP service, available 24 hours a day, 7 days a week
• Care Concierge service

The role

Reporting to the Senior Retail Operations Manager, you’ll manage the commercial operation at Manchester Airport in developing andmaintaining a strong relationships with new and existing retail partners at local and regional level, to ensure a continual focus on guest experience, operational efficiency and product ranging throughout the retail partners within the airport. You’ll influence commercial operations to maximise revenues and maintain operational standards, whilst ensuring we minimise the cost of operating on the airport to maximise profitability, whilst strategic planning to ensure retail readiness for changes in seasonality, infrastructure and demand.

You’ll need to be flexible to be able to cover early mornings (from 4am), late evenings (until 8pm) and weekend work on a regular basis in line with our terminal operating hours, dependent on the needs of the business.

What will make you successful in the role?

We are looking for someone with experience working in busy Retail or Airport environment at a minimum of an Assistant Manager level. You’ll have commercial awareness with the ability to problem solve and work under pressure. You’ll also have excellent stakeholder management and communication skills, with the ability to lead teams and work across functions.

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing [e-mail]

Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity