Retail Operations Learning Specialist (Global)

The Talent World; Reading; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare

Pension

Potential Bonus

27 days of leave

Bank holidays

Tax Saver Tickets

Fitness centre

Subsidised cafeteria

Job summary

Primark is seeking a Retail Operations Learning Specialist (Global) to partner with Retail Operations, Franchise, Health & Safety, and P&C to design and deliver scalable learning initiatives across markets. The role focuses on a consistent global approach to compliance, localisation, and strong LMS governance.

You will provide expert L&D support to franchise teams, develop learning pathways, and monitor data for continuous improvement, aligning with Primark standards and regulatory requirements.

Qualifications

• 5+ years in Learning & Development, Retail Operations, or related field.
• Strong understanding of retail operations and translating needs into scalable learning solutions.
• Experience coordinating learning programmes across multiple stakeholders and markets.
• Knowledge of compliance requirements, learning governance, and LMS usage.

Responsibilities

• Partner with Retail Operations, Franchise, Health & Safety, and P&C stakeholders to translate business priorities into clear learning strategies and plans.
• Design, deliver, and embed global learning initiatives consistently across markets, ensuring alignment with Primark standards.
• Develop and implement a globally consistent approach to compliance and mandatory learning, with appropriate localisation.
• Provide expert L&D support to Franchise teams and partners, building capability and strengthening alignment to standards.
• Create, maintain, and scale learning solutions and pathways, collaborating with subject matter experts and managing LMS compliance tracking and reporting.
• Monitor learning data and drive insights, communications, and continuous improvement while ensuring alignment with business needs and legal requirements.

Skills

Learning strategy

Stakeholder management

LMS administration

Compliance training

Global rollout planning

Tools

LMS platforms

Articulate 360

Captivate

Job description

Company Description

Because we strive to put people first.

Culture, our way.

Retail at Primark

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

Job Description

What You’ll Do as a Retail Operations Learning Specialist (Global)

Skills

• Partner with Retail Operations, Franchise, Health & Safety, and P&C stakeholders to translate business priorities into clear learning strategies and plans.


• Design, deliver, and embed global learning initiatives consistently across markets, ensuring alignment with Primark standards.


• Develop and implement a globally consistent approach to compliance and mandatory learning, with appropriate localisation.


• Provide expert L&D support to Franchise teams and partners, building capability and strengthening alignment to standards.


• Create, maintain, and scale relevant learning solutions and pathways, collaborating with subject matter experts and managing LMS compliance tracking and reporting.


• Monitor learning data and drive insights, communications, and continuous improvement while ensuring alignment with business needs and legal requirements.

Qualifications

What You’ll Get

• Healthcare


• Pension


• Potential Bonus


• 27 days of leave


• bank holidays


• you can buy 5 more


• Tax Saver Tickets


• fitness centre


• subsidised cafeteria

What You’ll Bring

• 5+ years’ experience in Learning & Development, Retail Operations, or a related field, ideally within a retail or multi-site environment.


• Strong understanding of retail operations and the ability to translate operational needs into practical, scalable learning solutions.


• Proven experience coordinating learning programmes or large-scale initiatives across multiple stakeholders and markets.


• Knowledge of compliance requirements, learning governance, and operational capability development, with experience using LMS platforms and digital authoring tools.


• Strong stakeholder management, communication, and influencing skills, with the ability to engage diverse audiences.


• Highly organised, analytical, and adaptable, with the ability to manage multiple priorities in fast-paced, evolving environments.

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.

About Primark

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.