Global Retail Operations Learning Leader

The Talent World; Reading; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare

Pension

Potential Bonus

27 days of leave

Bank holidays

Tax Saver Tickets

Fitness centre

Subsidised cafeteria

Job summary

Primark is seeking a Retail Operations Learning Specialist (Global) to partner with Retail Operations, Franchise, Health & Safety, and P&C to design and deliver scalable learning initiatives across markets. The role focuses on a consistent global approach to compliance, localisation, and strong LMS governance.

You will provide expert L&D support to franchise teams, develop learning pathways, and monitor data for continuous improvement, aligning with Primark standards and regulatory requirements.

Qualifications

• 5+ years in Learning & Development, Retail Operations, or related field.
• Strong understanding of retail operations and translating needs into scalable learning solutions.
• Experience coordinating learning programmes across multiple stakeholders and markets.
• Knowledge of compliance requirements, learning governance, and LMS usage.

Responsibilities

• Partner with Retail Operations, Franchise, Health & Safety, and P&C stakeholders to translate business priorities into clear learning strategies and plans.
• Design, deliver, and embed global learning initiatives consistently across markets, ensuring alignment with Primark standards.
• Develop and implement a globally consistent approach to compliance and mandatory learning, with appropriate localisation.
• Provide expert L&D support to Franchise teams and partners, building capability and strengthening alignment to standards.
• Create, maintain, and scale learning solutions and pathways, collaborating with subject matter experts and managing LMS compliance tracking and reporting.
• Monitor learning data and drive insights, communications, and continuous improvement while ensuring alignment with business needs and legal requirements.

Skills

Learning strategy

Stakeholder management

LMS administration

Compliance training

Global rollout planning

Tools

LMS platforms

Articulate 360

Captivate

Job description

Primark is seeking a Retail Operations Learning Specialist (Global) to partner with Retail Operations, Franchise, Health & Safety, and P&C to design and deliver scalable learning initiatives across markets. The role focuses on a consistent global approach to compliance, localisation, and strong LMS governance.

You will provide expert L&D support to franchise teams, develop learning pathways, and monitor data for continuous improvement, aligning with Primark standards and regulatory requirements.