Retail Operations Area Manager Retail · Abingdon ·

Miele Company Ltd; Abingdon; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading premium appliance company seeks a Retail Manager to oversee operations across multiple stores. The role includes driving sales, enhancing customer experiences, and leading a team towards achieving operational excellence. Ideal candidates will have a strong background in luxury retail and proven leadership abilities.

Benefits

Competitive salary with OTE potential

Evolving pay and benefits package

Inclusive company culture

Qualifications

• Experience in remote leadership and retail store management is essential.
• Strong knowledge of premium brands and trends in luxury lifestyle.
• Proven track record of developing teams and driving sales.

Responsibilities

• Lead the team to enhance brand experience and drive sales.
• Oversee operational efficiency and ensure brand standards.
• Manage P&L budgeting for Own Retail in GB and Ireland.

Skills

Leadership

Customer Satisfaction

Data Analytics

Sales Management

Job description

Miele have expansion plans to grow our Own Retail portfolio and improve our in-store retail experience and activation. The purpose of this role is to regionally manage the Miele Own retail business, ensuring operational efficiency, activation of brand standards and aligning with the company's goals and ambitions.

This person will lead a team of Retail Store Managers andplay a pivotal role in overseeing the operational and strategic aspects of multiple retail stores. Responsible for driving sales, enhancing customer satisfaction, and ensuring operational excellence through achievement of KPI's.

The Miele brand is synonymous with quality, design & innovation, and, in our stores, we offer a selection of the finest premium lifestyle appliances for our consumers to purchase for their homes. Delivering memorable demonstrations, bespoke consultations & exceptional customer service.

Our Experience Centre's forge the link between Partners, consumers, and Miele, by giving opportunities to close the sale either directly, or through our kitchen design partner network, interior designers and architects. We strive to bring uncompromising quality to our consumers, whether they are designing an entire new kitchen, or dropping in for accessories.

In this role you will be...

Leading the team to drive and deliver a best-in-class brand and sales experience, this role will design and deploy the tactics to achieve the strategy. You willdrive the delivery and execution in store through engaging leadershipandtake charge of the overall performance and profitability.

You will be measured ondelivering a sales, margin and P&L budget for the GB and Irelandoperations within Own Retail, and promotingthe highest standards of retail execution.

What will it take to succeed...

Remote leadership andRetail store management experience is a must, coupled with a strong knowledge of premium and luxury brands, products, and trends. A pivotal role for our business, you will be encouraged to bring ideas and innovation to the way we operate, specifically within the premium and luxury lifestyle sector.

You will be a proven and capable people leader with a track record of motivating and developing teams to succeed. You willdemonstrate the ability to drivesales and nurture talent throughpeople development and succession planning.

You will be proactive and adaptable to change with excellent data analytics, planning, organisation and time management skills.

What can we offer you?

We offer a competitive salary dependent on experience, plus an evolving pay and benefits package which could take your OTE to circa £85,000, (this includes maximum bonus earning potential and allowances, witha starting salary circa £65,000). We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best.

Miele has a respectful, positive and inclusive culture and working for Miele GB is exciting and rewarding. We employ approximately 400 employees in the UK in all areas of our business and can provide a great support to progress your career within the organisation.

If you have the qualifications and experience outlined above and are excited about leading this business, if you impress with your ability and can bring energy and commitment to the team, this could be the place for you.

If you want to join us and further your career, apply to us in full, telling us “Why Miele” and “Why you!” in your covering letter.

Find out more about working at Miele in retail