Retail Operations and Communications Coordinator

PURESEOUL; Greater London; On-site; GBP 30,600 - 37,400; Full time

Benefits offered by this job

Employee discount

Holiday entitlement

Casual dress code

Pension scheme

Professional development

EAP platform

BrightXchange discounts

Job summary

PURESEOUL in London is seeking a Retail Operations & Communications Coordinator to act as the central link between HQ and multi-site stores, ensuring operational standards and clear communications. You will manage store queries, compliance reporting, cross‑department coordination, and store-facing communications, supporting store leaders and safeguarding brand standards across the estate.

This in‑office role requires excellent organisation, proactive problem solving, and a hands-on approach to

Qualifications

• Experience in retail operations and multi-site coordination.
• Strong communication skills with high-volume store queries.
• Experience producing operational documentation and reports.
• Comfortable collaborating with supply chain, facilities and commercial teams.

Responsibilities

• HQ–Store communication management: manage inboxes and routes.
• Operational coordination: support rotas, stock, promotions, standards.
• Compliance, reporting & insights: create trackers and reports.
• Incident & issue management: lead urgent operational responses.
• New store opening support: staffing, facilities and documentation.
• Cross-functional alignment: coordinate with Marketing, Supply Chain, Retail.
• Event, travel & conference coordination: plan agendas and logistics.
• Store visits & stakeholder engagement: support leaders and queries.
• Employee relations support: HR investigations and onboarding/offboarding.

Skills

Retail operations

Multi-site coordination

Communication skills

Operational documentation

Supply chain awareness

Analytical mindset

Store openings experience

Job description

Role Description

Title: Retail Operations & Communications Coordinator

Department: Retail Operations

Location: London Office (Holborn) In‑office role (not remote)

Schedule: Full‑time (Mon Fri, 8:00 am to 4:30 pm)

Salary: 34000 PA

Role Summary

The Retail Operations & Communications Coordinator acts as the central link between HQ and a multi‑site retail estate, ensuring consistent operational standards, clear communication, and timely issue resolution across all stores. The role manages daily operational queries, compliance reporting, cross‑department coordination, and store‑facing communication. This position supports store leaders, drives operational efficiency, and safeguards compliance, stock accuracy, and brand standards across the estate.

HQ–Store Communication Management

• Manage shared inboxes and phonelines, resolving store queries and escalating issues appropriately.
• Deliver clear communications to stores, Area Managers, and Regional Managers through internal systems.
• Liaise with Marketing, Commercial, HR, Facilities, Merchandising, and IT to ensure accurate and timely information reaches stores.

Operational Coordination

• Act as the primary operations contact for all stores, ensuring aligned communication and consistent standards.
• Support daily operational rhythm including rotas, stock availability, promotional readiness, and store standards.
• Upload operational processes, documents, and compliance guidance for store teams.

Compliance, Reporting & Insights

• Create and manage surveys, forms, and compliance trackers to gather estate‑wide operational data.
• Produce regular reports for internal teams covering availability, sales, compliance, and operational performance.
• Monitor trends, risks, and opportunities, providing insights to Retail leadership.

Incident & Issue Management

• Lead the response to urgent operational incidents including POS failures, WiFi outages, staffing emergencies, and facilities issues in close communication with the incident management team and key stakeholders.
• Coordinate cross‑functional escalation to minimise trading disruption.

New Store Opening Support

• Support operational readiness for new store openings including staffing, facilities, merchandising, compliance, and documentation.
• Attend operational handovers and produce operational packs for new store teams.

Cross‑Functional Alignment

• Coordinate with Marketing, Commercial, Supply Chain, Retail, and E‑commerce to deliver operational plans and ensure all teams have required information.
• Communicate supplier activity, CRM events, and promotional requirements to stores.

Event, Travel & Conference Coordination

• Support with organisingtravel, logistics, and planning for company conferences, Retail Summits, etc.
• Coordinate agendas, presentations, and attendee communication.

Store Visits & Stakeholder Engagement

• Facilitate and approve head office visits to stores.
• Support store leaders with operational queries, troubleshooting, and process clarification.

Employee Relations Support

• Support HR with investigations, disciplinary processes, note‑taking, and documentation.
• Assist with onboarding, offboarding, and compliance training.

Skills & Experience

• Experience in retail operations, multi‑site coordination, or store support roles.
• Strong communication skills; confident managing high‑volume store queries.
• Experience producing operational documentation andreports.
• Comfortable working with supply chain, facilities, and commercial teams.
• Analytical, organised, and proactive.
• Strong understanding of store processes, compliance requirements, and operational standards.
• Experience supporting new store openings.

Perks & Benefits

• Employee discount: 20% discount across online and offline stores.
• Holiday entitlement: 30 days pro rata.
• Casual dress code: Comfy and casual dress environment.
• Pension scheme: Company pension (5% employee, 3% employer).
• Professional development: Opportunities for growth and development.
• EAP Platform: Access to well‑being and therapy sessions.
• BrightXchange discounts: Cashback, vouchers, and exclusive discounts.